Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
Generic

Madhura Alva

Pune

Summary

Experienced Professional with many years in relationship building, customer retention strategies, and problem-solving techniques. Excel in communication, empathy, and adaptability to ensure customer satisfaction and loyalty. Committed to leveraging these skills to support company growth and client success.

Overview

22
22
years of professional experience

Work History

Certified Life Coach

Entrepreneur
Pune
05.2021 - Current
  • Counseled individuals on how to maintain healthy relationships and recover and heal from Divorce or Separation
  • Created customized coaching plans for clients based on their individual needs and preferences.
  • Supported clients in identifying unhealthy patterns in behavior or thinking processes that were preventing them from reaching their desired outcomes.
  • Helped individuals develop effective communication skills for dealing with difficult conversations or situations.
  • Maintained records of progress made by each client throughout the duration of our work together.
  • Encouraged clients to identify areas of improvement in their lives, developing actionable steps towards achieving those goals.
  • Listened attentively to client's stories without judgement while offering unbiased feedback when needed.
  • Educated clients on various methods of stress management, mindfulness practices, and relaxation techniques.
  • Monitored client's development over time ensuring they are staying true to their commitments and making steady progress towards their goals.
  • Motivated individuals by providing encouragement during moments of doubt or frustration.
  • Provided emotional support to clients during challenging times, helping them stay focused on achieving their goals.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Maintained up-to-date knowledge of new technologies related to social media marketing.
  • Developed content for social media campaigns targeting various audiences.
  • Monitored competitor activities on social media channels.
  • Researched and identified target audience preferences, trends, and behaviors.
  • Collaborated with design team to create visuals that enhance brand identity.
  • Managed customer service inquiries through social media platforms in a timely manner.
  • Focused on growing social media presence through engaging content and using data and customer insights to guide process.
  • Engaged with and responded to online audience through relevant comments.

Nutrition Coach

Founder of Club Nutrim
PUNE
04.2015 - 03.2024
  • Coached clients on setting realistic goals that are achievable within their lifestyle.
  • Provided counseling sessions via phone or video conferencing platforms.
  • Monitored client progress by tracking weight, body measurements, and other health indicators.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Managed a caseload of up to 20 clients at any given time.
  • Provided guidance on how to make healthy food choices in line with dietary guidelines.
  • Educated clients about the importance of eating a balanced diet and incorporating physical activity into their daily lives.
  • Conducted assessments to evaluate clients' nutritional needs, preferences, and habits.
  • Developed personalized nutrition plans for clients based on their goals and lifestyle.
  • Assisted clients in developing strategies to overcome challenges related to food intake and physical activity levels.
  • Maintained up-to-date records of client information including dietary intakes and physical activities.
  • Presented seminars and workshops related to nutrition topics for various audiences.
  • Recommended appropriate supplementation when needed based on scientific evidence.
  • Created educational materials such as handouts and recipes to support healthy eating habits.
  • Coordinated with graphic designers to create visuals for posts.
  • Responded promptly to customer queries on social media accounts.
  • Developed content strategy to increase social media followers and engagement.
  • Researched trending topics related to target audience.
  • Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
  • Produced videos by writing scripts, editing and posting final creative.
  • Created engaging, original content including posts, videos, and graphics tailored to specific platform requirements.

Client Service Manager

Resonate Web Solutions
Pune
02.2013 - 03.2015
  • Developed and managed client relationships to ensure satisfaction with services provided.
  • Coordinated with internal teams to develop strategies for addressing customer needs and delivering projects in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted regular performance reviews with team members in order to identify areas for improvement.
  • Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
  • Established effective communication channels between clients and other departments within the organization.
  • Resolved escalated customer complaints in a professional manner.
  • Provided timely responses to customer inquiries and requests for service.
  • Managed the recruitment process for new hires in the Client Service department.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Project Manager

Director at Proclan Solutions Pvt. Ltd.
PUNE
09.2008 - 01.2013
  • Provided guidance to team members regarding tasks assigned to them.
  • Actively sought out feedback from clients throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Created and implemented processes to ensure successful completion of projects.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Facilitated resolution of conflicts between team members when necessary.
  • Managed multiple projects with competing deadlines simultaneously.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Led meetings with internal team members, consultants and contractors.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

Assistant Manager

ICICI Bank Ltd.
PUNE
03.2002 - 05.2006
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Provided account information and answered customer inquiries in a timely manner.
  • Verified customer signatures against signature cards on file at the branch.
  • Processed wire transfers in accordance with established policies and procedures.
  • Explained banking procedures and regulations to customers accurately.
  • Cross-sold bank products such as credit cards, loans, and insurance policies.
  • Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Utilized various software programs including Microsoft Office Suite for data entry purposes.
  • Identified potential fraud cases and reported them to the supervisor.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Handled cash deposits and withdrawals accurately according to established procedures.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Life Coach -

Life By Design
Chennai
08-2021

Wellness Coach -

Herbalife Nutrition India Pvt. Ltd.
United States
04-2015

MA(Psychology) - Counseling Psychology

IGNOU
Delhi
06-1999

Bachelor of Commerce -

Brihan Maharashtra College of Commerce
Pune
06-1999

Skills

  • Effective Counseling
  • Motivational Techniques
  • Personal Development Sessions
  • Coaching proficiency
  • Positive communication strategies
  • Social Media Posting
  • Video Editing
  • Attention to Detail
  • Professionalism
  • Troubleshooting
  • Client Relationship Management

Accomplishments

  • ShePride Award 2024 for "Divorce Recovery Empowerment Coach"
  • Global Expansion Team Member with Herbalife Nutrition India Pvt. Ltd.

Languages

English
First Language
Marathi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Websites

Timeline

Certified Life Coach

Entrepreneur
05.2021 - Current

Nutrition Coach

Founder of Club Nutrim
04.2015 - 03.2024

Client Service Manager

Resonate Web Solutions
02.2013 - 03.2015

Project Manager

Director at Proclan Solutions Pvt. Ltd.
09.2008 - 01.2013

Assistant Manager

ICICI Bank Ltd.
03.2002 - 05.2006

Life Coach -

Life By Design

Wellness Coach -

Herbalife Nutrition India Pvt. Ltd.

MA(Psychology) - Counseling Psychology

IGNOU

Bachelor of Commerce -

Brihan Maharashtra College of Commerce

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Madhura Alva