Madhura Bombatkar
Technical Lead
Gothenburg
Summary
Amiable Technical Lead ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee/consultant relationships. Meticulous Technical Lead strictly adheres to both vendor-provided technical requirements and internal business goals and constantly works on achieving the best balanced fit benefiting the organization. Balances project prioritization to fulfill both contractual obligations and internal budget requirements. Provides foresight and management designed to grow satisfied end user bases. Collaborative leader with dedication to partnering with coworkers to promote engagements, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Technical Lead, Operations
Polestar
Gothenburg
10.2021 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
- Suppressed expenses by streamlining operations.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Provided educational expertise and mentoring to reporting team members.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Offered input on technical and platform-related strategic planning initiatives.
- Enhanced interfaces to promote better functionality for users.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Designed support structure needed to newly launched markets globally.
- Researched and adopted new technologies to add value to existing offerings.
- Identified procedure or process changes required to improve performance and productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Technical Consultant Onsite
Volvo (Infocare, Capgemini, Tech. Mahindra)
Gothenburg
09.2018 - 09.2021
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Drove operational improvements which resulted in enhanced services, and better end user experiences.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 10,000+ cases to address customer inquiries and concerns during mentioned tenure of 3 years.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Led projects and analyzed data to identify opportunities for improvement. (Onboarding Project)
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Technical Support Analyst
Volvo (Tech. Mahindra)
Pune
07.2016 - 08.2018
- Provided on-call support to systems ranging under all L1 support scope.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Designed and maintained consistent data collection protocols and standards across numerous applications and services for Volvo.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Authored technical requirement documentation to suit business goals and technological limits.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Undertook technical maintenance of various knowledge articles.
- Reduced response time for Tier 1 and Tier 2 support tickets.
- One of the highest FCR provider on the floor constantly for 2 years.
Education
Utlåtande Över Utländsk Utbildning, Svergie - Technology
Swedish Council of Higher Education (UHR)
Sweden 05.2021 - 05.2021
Master’s in Technology(Computer Science) - Computer Science
RTMNU, Maharashtra
Nagpur, India 10.2013 - 10.2015
Bachelor of Engineering (Computer Science) - Computer Engineering
RTMNU, Maharashtra
Nagpur, India 08.2009 - 08.2013
Skills
Agile Methodology
Certification
MS Azure Fundamentals
Digital Profile
https://www.linkedin.com/in/madhura-bombatkar/
Timeline
Technical Lead, Operations
Polestar
10.2021 - Current
MS Azure Fundamentals
07-2021
Microsoft Certified Power Platform Fundamental
07-2021
AWS Cloud Practitioner Essentials
06-2021
Utlåtande Över Utländsk Utbildning, Svergie - Technology
Swedish Council of Higher Education (UHR)
05.2021 - 05.2021
Certified SAFe® 5 Agilist
04-2021
Technical Consultant Onsite
Volvo (Infocare, Capgemini, Tech. Mahindra)
09.2018 - 09.2021
Technical Support Analyst
Volvo (Tech. Mahindra)
07.2016 - 08.2018
Master’s in Technology(Computer Science) - Computer Science
RTMNU, Maharashtra
10.2013 - 10.2015
Bachelor of Engineering (Computer Science) - Computer Engineering
RTMNU, Maharashtra
08.2009 - 08.2013
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