Madhura Choudhary
Summary
Dynamic Investigation Specialist at Amazon Development Center with expertise in policy compliance and risk management. Proven track record in mentoring and training employees, enhancing team performance, and driving continuous improvement. Skilled in data analysis and effective communication, consistently achieving high standards and optimizing operations to prevent issues and foster strong relationships.
Overview
4
4
years of professional experience
Work History
Investigation Specialist
Amazon Development Center
02.2023 - Current
- Ensured sellers received accurate and up-to-date information regarding platform policies, database issues, and listing inaccuracies to maintain compliance and optimize their operations.
- Researched sellers' defect trends, identified possible areas of investigation, and communicated with sellers to prevent such issues in the future.
- Assisted in developing training plans for new hires and existing employees.
- Assisted in creating an effective onboarding program for new employees.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Mentor new hires on procedures, and provide them with guidance in challenging cases.
- Reviewed the team's performance metrics and escalated issues to management if required.
Go-AI SME
Amazon Development Centre, India
08.2022 - 02.2023
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Conducted team engagement activities to improve their confidence, product knowledge, and communication skills.
- Consistently tried to improve the team's performance by guiding and encouraging the associates to work better each day.
- Maintained all the team metrices and achieved the required targets by insisting on high standards and delivering the results.
Go-AI Associate
Amazon Development Centre, India
08.2021 - 08.2022
- Worked for Amazon Fulfillment Center.
- Managed high-quality assurance, as well as internal audits.
- Met predetermined and assigned productivity targets, and quality standards.
Articled Assistant
LSN & Co.
01.2022 - 12.2023
- Accounting in Tally ERP 9 and Tally Prime.
- Tax accounting & Auditing
- Resolve challenging client issues, and provide appropriate solutions for maintaining strong client relationships.
Education
PGDM - HR Management
Welingkar Institute of Management
Mumbai12-2024
B.Com -
B.Y.K College of Commerce
Nashik, Maharashtra03.2019
Skills
- Policy compliance
- Risk management
- Fraud and risk investigation
- Employee training
- Mentoring
- Data analysis
- Critical thinking and problem solving
- Effective communication
- Team collaboration
Achievements And Extracurricular Activities
- POC of the Fun Committee, planning weekly team-building activities to foster collaboration, communication, and camaraderie among employees, while ensuring an enjoyable and fascinating experience
- POC of high-aging tickets to be resolved, extracting the team data for pending high-aging tickets, following up with the team members individually, and connecting with the team regularly to share the best practices to avoid high-aging tickets.
www.linkedin.com/in/madhura-choudhary-0b3b2b1b4
Timeline
Investigation Specialist
Amazon Development Center
02.2023 - Current
Go-AI SME
Amazon Development Centre, India
08.2022 - 02.2023
Articled Assistant
LSN & Co.
01.2022 - 12.2023
Go-AI Associate
Amazon Development Centre, India
08.2021 - 08.2022
PGDM - HR Management
Welingkar Institute of Management
B.Com -
B.Y.K College of Commerce
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