Operating Systems : Windows Xp, Windows 7, Application Packages : MS Office-2003,2007,& 2010 Software : Internet, Outlook express
MADHURA DK
administrator, councilor & Core Manager
Kengeri Satellite Town Bangalore
Summary
Profile Snapshot: ( Hospital Management & Administration )
Seeking a challenging position as Core Manager bringing strong knowledge of hospital administration in the organization. Over 3year experience successfully managing multiple priorities with a positive attitude
Dedicated Apollo health and life Science, Apollo cradle and Stemcyte Brookfield -whitefield from 21st September 2020 till 30th April 2022 as a Care Manager. professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
1
1
Language
Work History
CARE MANAGER
Apollo health and life Science, Apollo cradle and Stemcyte Brookfield
Bengaluru
2020.09 - 2022.04
- Clients Counsel and educate about Cord blood benefits and uses and explaining packages available in the hospital for service.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Clients counsel about financial expenses on packages and insurance coverage on packages. Planning and analysis for business and service implementation
- Coordinating with clients about medical treatment and procedures. Daily hospital rounds and regular patient meetings to assure service satisfaction.
- Ensure the quality of the care the customer has received, collecting the feedback for the service delivered from medical and non-medical departments.
- Providing information to the patients, advice and guidance through organization protocols
- setting goals and plans for generating revenue. Keeping records and handling data of upcoming month business sources and follow up for client retention.
- Maintaining coordinal relationships with Doctors, meeting and building key relationships with business stakeholders.
- To ensure proper services from all the departments with regular rounds and supervision
- Maintaining high quality in the service delivery & Ensure the feed- back for the service and planning for improvements
- Compile financial data and perform financial assessments of uninsured patients
- Post patient's demographic and financial entries into the predefined hospital database
- Ensure co-ordination of communication between patients and families and medical staff, for delivering high efficiency in service from the organization
- Drove operational improvements which resulted in savings and improved profit margins.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Service Executive
HOME HEALTH CARE
B
2019.02 - 2020.09
- Building and maintaining a profitable relationship with key customers
- Resolving customer’s complaints quickly and efficiently
- Focusing on daily revenue generation
- End to end revenue data management based on service delivered by the organization
- Generating invoices and creating sales orders
- Handling CRM software and maintaining proper data of clients
- Staffs scheduling for the running services
- Sending greetings mail with agreement and sales order for new customers & preparing for the month end revenue report with Gross margin
- Handling mails related to existing customers service
- Handling administrative related to daily operations and business development
- Developed and maintained existing client relationship and developed new client relationships.
- Priced services correctly and directed development of client-customized solutions.
- Accepted and processed payments, updated accounts and issued receipts.
Patient relation executive
Gawai HealthCare
Bangalore
2017.11 - 2019.02
- Onboarded new temps by entering employee information into systems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Education
MBA - Hospitality Administration And Management
Medvarsity Institute of Distance Education
BANGALORE 2018.01 - 2020.06
Bachelor of Hospital Administration - Hospitality Administration And Management
Bangalore Medical College And Research Institute
Bangalore 2014.01 - 2016.06
PUC - Science Education
Sahyadri PU College
Ripponpete 2013.01 - 2014.06
SSLC - General Studies
Morarji Desai Model Residential School
Shimoga 2007.01 - 2010.06
Skills
Capable of smart working with spirit as an individual and in groups.
Software
Certification
Attended International diabetic conference and certificate received On 2015 Attended clinical trial program on influenza and received certificate for Good Clinical Practice from clinical trial networks - On 2019 November Attended Co-vid management studies from medvarsity on 2020 March
Additional Information
Name : Madhura DK
Husbend Name : Annappa
Date of Birth : 19-02-1994
Marital Status : Married
Nationality : Indian
Languages Known : English, Kannada, Hindi.
Accomplishments
I hereby declare that the above furnished Information are true, complete and correct to the best of my knowledge and belief.
Place: Bangalore
Date:
you’re sincerely
(Madhura DK)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CARE MANAGER
Apollo health and life Science, Apollo cradle and Stemcyte Brookfield
2020.09 - 2022.04
Client Service Executive
HOME HEALTH CARE
2019.02 - 2020.09
MBA - Hospitality Administration And Management
Medvarsity Institute of Distance Education
2018.01 - 2020.06
Patient relation executive
Gawai HealthCare
2017.11 - 2019.02
Bachelor of Hospital Administration - Hospitality Administration And Management
Bangalore Medical College And Research Institute
2014.01 - 2016.06
PUC - Science Education
Sahyadri PU College
2013.01 - 2014.06
SSLC - General Studies
Morarji Desai Model Residential School
2007.01 - 2010.06
Attended International diabetic conference and certificate received On 2015 Attended clinical trial program on influenza and received certificate for Good Clinical Practice from clinical trial networks - On 2019 November Attended Co-vid management studies from medvarsity on 2020 March
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