Madhurekha N Murgod
Hubli
Summary
Seasoned Lead Operations professional from VA Tech Ventures, adept in operations and process management with a proven track record in enhancing team performance and customer satisfaction. Excelled in leadership, successfully mentoring a team of 12 to achieve key performance goals. Skilled in Microsoft Office, demonstrating a commitment to efficiency and continuous improvement.
Overview
5
5
years of professional experience
Work History
Lead Operations
VA Tech Ventures
Banglore
11.2019 - Current
- Conducting product training and knowledge transfer (KT) sessions for the team.
- Leading a team of 12 operations associates, providing guidance, support, and motivation to help them perform at their best, while ensuring alignment with company policies and key performance goals.
- Conducting agent performance audits, sharing audit scores, and providing constructive feedback
- Engaging in one-on-one coaching sessions to help agents improve their performance.
- Managing client on-boarding processes.
- Identifying employees' strengths and implementing mentoring programs to address areas for improvement.
- Oversaw daily operations, balancing workforce planning, process optimisation, and problem-solving to create a smooth, efficient workflow
- Proactively handled customer escalations across calls, emails, and social media platforms, prioritizing quick resolutions and positive customer experiences.
Education
Bachelor of ENGG -
Visvesvaraya Technological University
07-2019
12th -
Karnataka State Preuniversity Board
Karnataka04-2015
10th -
Oriental Public School
04-2013
Skills
- Communication Skills
- Time management
- Skilled in Microsoft Office
- Skilled in PowerPoint
- Skilled in CAED
- Operations management
- Process management
- Team management
Accomplishments
- Awarded Best Performer 3 times
- Best Performing Team of Quarter
Extracurricular Activities
Paper Presentation on Power Generation using hybrid Renewable Energy Resources for Domestic Application.
Projects
Conical-Shaped Solar Water Heater Project, Involved in collecting data and executing the main Functions of the Project
Languages
- English
- Hindi
- Kannada
Internship
Shantala Power Limited, Winter Intern, 07/01/19, 08/31/19, Responsible for testing calibration and Standards, Energy safety, and Power Quality Audit, Bird's eye View on Marketing, Industrial Safety, and Aid
Timeline
Lead Operations
VA Tech Ventures
11.2019 - Current
Bachelor of ENGG -
Visvesvaraya Technological University
12th -
Karnataka State Preuniversity Board
10th -
Oriental Public School
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