Madhuri H. Rajguru

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

I effectively led multiple initiatives at Inanna Production Pvt Ltd, enhancing operational efficiency and brand visibility.

• Conducted client meetings and handled communications for sponsorships, ensuring strong partnerships.
• Directed the marketing and web design teams for the successful launch of the Adoniss jewelry brand.
• Managed inventory and sales processes, including stock curation from international markets.

• Managed end-to-end operations of a private client e-commerce platform, including website management, brand onboarding, and daily business coordination.
• Supervised team performance, ensured smooth workflow, and supported marketing and operational activities to drive business growth.
• Handled client queries, grievances, and complaints with a solution-oriented approach, ensured timely resolution, and assisted clients in securing the most suitable deals, resulting in improved customer satisfaction and service quality.

• Managed retail and affluent client portfolios, delivered personalized banking and wealth solutions, advised clients on mutual funds, SIPs, and insurance products, conducted portfolio discussions, contributed to revenue growth, and ensured service quality and compliance.

• Provided client-centric financial planning and protection solutions, performed financial need analysis, maintained strong client relationships, achieved high renewal levels, and collaborated with banking partners.

• Supported bank-led wealth and protection initiatives, educated clients on long-term planning and risk management, maintained high renewal ratios, and met business targets consistently.