Madhuri Jadhav
Pune
Summary
Integration and configuration of CRIF's Credit Lending Solutions (Decision Engine, LOS and LMS)in order to support BFSI client to evaluate and process-Personal Loan, Credit Card, Home Loan, Auto Loan, and mortgage Loan.
IIBA certified Business Analyst with exhaustive experience in agile methodologies. Experience of more than 5 Years in process design, process improvement and change management of Credit Management Solutions. Core domain knowledge in FS-Lending LOS(Loan Origination System) and LMS(Loan management system)(BFSI/NFBC). Responsible of assigned projects, from business requirements definition to go live, coordinating the internal project team and interacting with Client's resources. Assist the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Expertise in End to End Project management, Use cases, Requirement gathering, BRD/FRD preparation, Preparation of Acceptance criteria, UAT, UX design, SOP preparation, conducting training sessions, Loan origination system(LOS), Loan management system(LMS), change management(serviceNow), API integration, Advanced excel, SQL, Confluence, Jira, Azure Devops dashboards
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Management Business Analyst
CRIF Solutions Ltd
04.2024 - Current
- Responsible of assigned projects, from business requirements definition to go live, coordinating the internal project team and interacting with Client's resources.
- Executed project on major credit management solutions i.e. Loan Origination System (LOS) and Decision Engine.
- Assist the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure that all the assigned projects are delivered on-time, within scope and with excellent quality.
- Coordinate internal resources from different units for the flawless execution of projects.
- Develop a detailed project plan with project manager to monitor and track progress.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Create and maintain comprehensive project documentation that includes FSD, Project Progress.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst
Kotak Mahindra Bank
12.2021 - 02.2024
- Communicating project requirements, goals, milestones and other relevant information effectively to ensure business needs are met in a timely manner.
- Creating project status reports and monitors project progress.
- Responsible for daily scrum/stand-up call and maintenance of product backlog for the BA team.
- Drafting the requirement, creation of FRD, assisting the client in UAT, Production bug support.
- Providing training to team on new system enhancements/ capabilities.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
HDFC BANK LTD
12.2019 - 12.2021
- Process mapping of the loan cycle, identification of proposed interventions and creation of separate projects based on the identified interventions.
- Preparation of Project charters, Data analysis, simulations, Business requirement documents (BRD), stakeholder management, user acceptance testing (UAT) and post go-live support.
- Vendor identification for API integrations, proof of concept (POC), rate negotiations, agreement closure, integration of vendor API into LOS.
- Cost control by monitoring project KPIs and API usage, reconciliation of vendor invoices and processing of invoices and publishing of MIS to senior management.
- Preparation of creation of training content, conducting training session for team.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Senior Officer
IDFC BANK LTD
03.2018 - 12.2019
- Gather and weigh information from multiple resources to generate existing process state and use the 'what-if' use-cases to build the end desirable state.
- Facilitate user and customer workshops to detect pain points aimed to optimise and/or automate existing customer journey.
- Effective problem management, risk identification and resolution to support identification and prioritization of existing and to-be process initiatives.
- Determining of High Value SME and Trade clients, Trusts, building and maintaining relationship with those clients.
- Assist customer to trade forex transaction, providing negotiable rates and client helping client for documentation process.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
Assistant Sales Manager
Kotak Mahindra Bnak
10.2016 - 02.2018
- Work with customers to open new current accounts and savings accounts.
- Getting Insurance Policy.
- Opening DMAT and Trading A/C.
- Approaching Customer's to Investment in Mutual Fund and Start SIP.
- Getting casa customer through data calling and cold calling and maintaining customer's relationship.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Education
PGDM - Data Science & Business Analyst
Great Learning
01.2022
P G Diploma - Embedded
Bicard
01.2014
B.E - EXTC
Athrva College
06.2013
DIPLOMA -
MMJ Shah Polytechnique
06.2010
10Th -
Maharashtra Board
03.2007
Skills
- MS Excel
- Userstory/FRD preparation
- Change management
- SDLC monitoring
- Azure DevOps Boards
- Jira
- Confluence
- Budget planning
- Headcount capacity planning
- Servicenow
- Conducting training content
- Conducting training sessions
- MIS reporting
- SQL
- Vendor Management
- Process design tool
- Drawio
- MS Visio
- Domain expertise
- Lending
- Loans
- LOS
- Requirements gathering
- Team collaboration
- User acceptance testing
Certification
- IIBA- Agile Analysis certification
- NISM Series V-A (Mutual fund distributor certification)
Profile Summary
Baner, Pune, Maharashtra, CRIF Solutions Ltd, Credit Management Solutions Business Analyst(BFSI), 5 Years, Business Analyst, Kotak Mahindra Bank Ltd, Business Analyst, HDFC Ltd
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
Credit Management Business Analyst
CRIF Solutions Ltd
04.2024 - Current
Business Analyst
Kotak Mahindra Bank
12.2021 - 02.2024
Business Analyst
HDFC BANK LTD
12.2019 - 12.2021
Senior Officer
IDFC BANK LTD
03.2018 - 12.2019
Assistant Sales Manager
Kotak Mahindra Bnak
10.2016 - 02.2018
PGDM - Data Science & Business Analyst
Great Learning
P G Diploma - Embedded
Bicard
B.E - EXTC
Athrva College
DIPLOMA -
MMJ Shah Polytechnique
10Th -
Maharashtra Board
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