Madhuri Nagashetty
Hyderabad
Summary
Dynamic and results-oriented professional with a proven track record at Sutherland Global Services Pvt Ltd., enhancing customer satisfaction and streamlining financial processes. Skilled in Microsoft Office and complaint resolution, I excel in optimizing productivity and service levels. Demonstrated ability to increase customer satisfaction ratings through effective problem-solving and process optimization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate - Customer Service
Sutherland Global Services Pvt Ltd.
Hyderabad, TG
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Ensured that all customer inquiries were responded to promptly within specified timeframes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Executive - Finance & Accounts
Rysun Jewels
Hyderabad, TG
01.2023 - 06.2023
- Managed accounts payable process ensuring timely payment of invoices and accurate coding of transactions.
- Participated in various audit processes ensuring accuracy of financial reporting information.
- Developed, maintained and reported financial statements to the executive team.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Reviewed monthly sales figures with department heads to ensure accuracy of data in accounting records.
Education
Bachelor of Commerce - Computer Application
Acharya Nagarjuna University
Guntur, AP12-2021
Diploma in English - English Language
Vivekananda Institute of Language
Hyderabad03-2021
Intermediate - MPC (Mathematic, Physics & Chemistry)
Telangana Open School Society
Hyderabad, TG05-2019
Inter 10th - CBSE
Kendriya Vidyalaya
Tirumalagiri, Secunderabad, TG05-2015
Skills
- Complaint resolution
- Process optimization
- Product knowledge
- Spreadsheets
- High-energy attitude
- Typing 40 wpm
- Refunds processing
- Microsoft office expertise
INTERNSHIP
- Intern as an Assistant Accountant for 4 Months at Siri Consultancy Regd. GST & Income Tax consultant under B.Ramesh (Proprietor) from 12th April to 12th August'22.
Certification
- Tally ERP 9 with GST certified from Advantech, Computer Education, MH
- Typewriting English Lower -30Wpm qualified from SBTET, Telangana.
- SAP FICO certified from Henry Harvin Education.
- Personality Development Certified from Vivekananda Institute of Human Excellence, Hyderabad TG.
- IT Professional Edge (MS OFFICE) trained from NIIT Foundation.
- Voluntary work as a Web Casting for Election Authority to GHMC-2020.
Timeline
Associate - Customer Service
Sutherland Global Services Pvt Ltd.
01.2024 - Current
Executive - Finance & Accounts
Rysun Jewels
01.2023 - 06.2023
- Tally ERP 9 with GST certified from Advantech, Computer Education, MH
- Typewriting English Lower -30Wpm qualified from SBTET, Telangana.
- SAP FICO certified from Henry Harvin Education.
- Personality Development Certified from Vivekananda Institute of Human Excellence, Hyderabad TG.
- IT Professional Edge (MS OFFICE) trained from NIIT Foundation.
- Voluntary work as a Web Casting for Election Authority to GHMC-2020.
Bachelor of Commerce - Computer Application
Acharya Nagarjuna University
Diploma in English - English Language
Vivekananda Institute of Language
Intermediate - MPC (Mathematic, Physics & Chemistry)
Telangana Open School Society
Inter 10th - CBSE
Kendriya Vidyalaya
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