MADHURI PATIL

• Worked on the FIJI portal (Power-app Portal)which manages customer requests for customized PC hardware and service configuration.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Conducted multiple discussions with key business users to collect information on business processes and user requirements.

• Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
• Developed comprehensive product knowledge to effectively demonstrate and sell tailored solutions to clients .
• Evaluated competitor offerings regularly, adjusting selling strategies to maintain a competitive edge in the market.
• Proactively identified potential roadblocks in the sales process, implementing strategies to overcome them quickly.

• Provided the imp features like Device Telemetry, CT Validation, Device & Store search to on-site technicians via an API Suite for the Partners connecting HP and partner systems.
• Analyzed key aspects of business to evaluate factors driving results and summarized into FRS documents
• Worked with the development team and ensured the functionalities were as per the customer expectations through the sessions conducted with the client and internal teams.
• Understood the context of different requirements and APIs to suitably structure solution implementation.

• Analyzed the customers requirements and proposed the solutions.
• Worked with the development team and ensured the functionalities were as per the customer expectations through the sessions conducted with the client and internal teams.
• Obtained approval and validation for the solution developed.

•Leading the discovery analysis meeting with client to understand the business requirements

•Design the system, modules ,gathered requirements and transform those into technical specifications.

•Manage project scope, tasks, deadlines and carry out end-to-end implementation

•Leading the roll out of Customer Service and Field Service module for 10 Companies.

•Gave hands on trainings for various companies catering to different sectors in UAE.

• Implemented Customer Service Module for 30k users.

Performed analysis and design activities for different programs like HR,E-Seva, Vendor Management, etc

• Configured & deployed Microsoft solutions according to the client requirements

• Carried out UAT for the client at 8 locations in India .

• Designed and implemented scalable applications for data extraction and analysis.

•Assisted in implementing the Sales module and Customer service module.

•Configured and customized the CRM system based on design specifications.

•Assisted in evaluating business processes and requirements- performed feasibility studies on client's business requirements for implementation.

• Hands on end-to-end SDLC experience through understanding of CRM concepts.