MADHURI PHADNIS
Indore
Summary
Dynamic Senior Executive with a proven track record at Motherhood Hospital, excelling in customer engagement and relationship building. Adept at floor coordination and utilizing MS Office to enhance operational efficiency. Recognized for effectively addressing patient queries and driving service excellence through proactive feedback management.
Overview
3
3
years of professional experience
Work History
Senior Executive
Motherhood hospital
Indore
01.2025 - Current
- Meet the customers' new ANC.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Track ANC until delivery.
- Arrange a customer engagement program.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior Executive
Paras Health Care
Udaipur
08.2023 - 08.2024
- Developed and implemented strategic plans to achieve hospital objectives.
- Smooth functioning of the floor.
- Taking feedback from the patient.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between different departments, resulting in improved collaboration among teams.
Floor Manager
Apple hospital
Pune
01.2022 - 12.2022
- Floor coordination.
- Taking feedback from patients.
- Analyzing Service Excellence data.
- Coordinating with different departments for smooth functioning.
- Resolved customer complaints promptly while maintaining excellent relations with customers.
Education
Masters of Hospital Administration -
DAVV, IMS
01.2023
Bachelor of Pharmacy -
Smriti college of pharmaceutical education
01.2021
Skills
- Positive attitude
- Customer engagement
- MS office
- Good communication
- Floor coordination
- Effective communication
- Relationship building
Accomplishments
Best employee of the month
Languages
- English
- Hindi
- Marathi
Internship
IPCA, QMS Department, 01/01/25, Continuous
Timeline
Senior Executive
Motherhood hospital
01.2025 - Current
Senior Executive
Paras Health Care
08.2023 - 08.2024
Floor Manager
Apple hospital
01.2022 - 12.2022
Masters of Hospital Administration -
DAVV, IMS
Bachelor of Pharmacy -
Smriti college of pharmaceutical education
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