Madhuri Prajapati
Mumbai
Summary
Accomplished and skilled IT professional seeking a challenging position in management, technical leadership, and end-to-end project delivery within an established organization. Proven expertise in implementing high-quality web and Windows-based applications while adhering to industry best practices and processes, enhancing project delivery quality. Committed to delivering innovative technical solutions and driving excellence in development and implementation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager (Salesforce Sales Cloud - CRM)
HDFC Bank
Mumbai
04.2023 - Current
- Currently working on Salesforce Cloud, overseeing Salesforce development, including enhancements, solution design, release management, and maintenance to ensure optimal system functionality and performance.
- Contributed to the HDFC Bank and HDFC Ltd Merger by leading the 2x migration activity, successfully transitioning all eHL systems to HDFC Bank’s infrastructure for APIs and WS services.
- Initiated salesforce-lead CRM integration with the sprinkler system for cross celling of home loan product to existing customer and CRMnext integration to merge lead module of HDFC bank system to eHL HDFC system.
- Led on implementing the standards to meet regulatory and compliance requirements for HDFC Bank such as CMS (consent management), HDFC Bank API gateway onboarding for all the API’s.
- Managing the orchestration of APIs and services to ensure compatibility with the Lead CRM, facilitating seamless integration with other dependent applications, under Mulesoft.
Deputy Manager (Salesforce Sales Cloud - CRM)
HDFC Bank
Mumbai
04.2022 - 03.2023
- Led the migration of the Lead Management System (LMS) from .NET to Salesforce CRM, integrated connected apps to ensure seamless data flow during the transition to Salesforce Cloud.
- Collaborated with stakeholders to ensure alignment, smooth transitions, and successful project delivery.
- Delivered the LMS project in Salesforce Cloud on time, ensuring successful implementation ahead of the HDFC Ltd., and HDFC Bank merger.
Assistant Manager (.NET, Oracle PL/SQL)
HDFC Ltd
Mumbai
04.2020 - 03.2022
- Gained expertise in the home loan vertical, leading the implementation of the lead module integrated with dialer CRM.
- Upgraded legacy systems by transitioning from desktop application to web form in .NET MVC architecture, improving performance and scalability in the lead and dialer module.
- Contributed to the design and integration of the digital customer onboarding system and mobile applications (SalesExe, BSA App, and BSA Onboarding) for HDFC Sales, with a focus on the lead module.
Senior Software Engineer (.NET, Oracle PL/SQL)
Manek consulting
Mumbai
12.2016 - 03.2020
- Company Overview: Client – HDFC Ltd
- Successfully designed, developed, and managed the project architecture and data model in .NET for the treasury department at HDFC LTD. Overcame challenges related to storing and maintaining cash flow data in Excel files, ensuring seamless sharing across the department.
- Integrated legacy Oracle D2k forms modules into the modern .NET architecture, enhancing system efficiency and data consistency.
Software Developer (.NET, Oracle PL/SQL)
Osource India Pvt Ltd
Mumbai
07.2013 - 12.2016
- Managed and enhanced ERP software in the .NET across multiple modules, including Human Resource Management (Recruitment, Leave and Attendance, Overtime, Appraisal, LTA Reimbursement, Exit), Workflow Master, Project Management, and Financial Accounting.
- Delivered client-specific customizations while preserving core functionality and ensuring system stability and performance
Education
MCA - Computer Application
Indira Gandhi National Open University
01-2020
BSCIT - Information Technology
University of Mumbai
01-2010
Higher Secondary Certificate - Science
State Board of Maharashtra
01-2007
Secondary School Certificate - Science
State Board of Maharashtra
01-2005
Skills
- Salesforce Saas platform
- Apex
- Integration
- Flows
- LWC
- Aura components
- Sales cloud
- Service cloud
- Security model
- SSO integration
- Reports and Dashboards
- MVC
- Web API
- REST API
- AJAX
- J-Query
- JavaScript
- XML
- HTML
- CSS
- Bootstrap
- JSON
- C#
- ASPNET
- VBNET
- ADONET
- Web
- Windows Services
- Oracle PL/SQL
- SQL server
- Internet information services (IIS)-IIS7
- TCP/IP, FTP, HTTP, HTTPS
- Data & Cloud
- Banking
- Financial
- HRMS
- ERP
- Web
- Windows Services
- Oracle PL/SQL
- SQL server
- Internet information services (IIS)-IIS7
- TCP/IP, FTP, HTTP, HTTPS
- Data & Cloud
- Banking
- Financial
- HRMS
- ERP
Certification
- Salesforce AI Associate, Salesforce.com, 2025
- Salesforce Admin (SCA), Salesforce.com, 2024
- Salesforce Ranger, Trailhead by Salesforce.com, 2023
- Essential Diploma for Graduate Engineer (EDGE), CMC Ltd, 2012
Personal Information
- Date of Birth: 04/16/90
- Nationality: Indian
- Marital Status: Unmarried
Designation
Manager @HDFC Bank
Role
Techno-Functional Consultant
Timeline
Manager (Salesforce Sales Cloud - CRM)
HDFC Bank
04.2023 - Current
Deputy Manager (Salesforce Sales Cloud - CRM)
HDFC Bank
04.2022 - 03.2023
Assistant Manager (.NET, Oracle PL/SQL)
HDFC Ltd
04.2020 - 03.2022
Senior Software Engineer (.NET, Oracle PL/SQL)
Manek consulting
12.2016 - 03.2020
Software Developer (.NET, Oracle PL/SQL)
Osource India Pvt Ltd
07.2013 - 12.2016
MCA - Computer Application
Indira Gandhi National Open University
BSCIT - Information Technology
University of Mumbai
Higher Secondary Certificate - Science
State Board of Maharashtra
Secondary School Certificate - Science
State Board of Maharashtra
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