Madhuri Ramesh
Healthcare Consultant
Bengaluru
Summary
- Practical Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. Committed to establishing credibility and developing relationships with stakeholders. Implementation expert on Cerner EMR solutions catering physicians and nurses workflows. Strong conceptual thinking skills and new concepts acquisition. Good planner and problem-solver with in-depth understanding of healthcare products and management. Ready to offer 9 years of experience and take on a dynamic new position.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Sr. Product Engineer/Senior Business Analyst
Tech Mahindra
12.2023 - Current
- Provide EMR support through incident management process and implementation of new projects executing change management.
- Liaising between vendors, clients and third parties for the desired business outcome.
- Mentor juniors by providing guidance on best practices.
- Document and update build, testing and Quality metrics/ KPIs leading to team productivity.
- Proficient in Cerner EMR solutions with end to end solution knowledge on provider and nursing workflows.
Associate Consultant
KPMG
09.2022 - 11.2023
- Delivered projects involving market research, operational efficiency, workforce productivity, client trainings, current and future state assessment of hospital workflow, stakeholder management and data analysis to formulate meaningful insights.
- Liaised with client on Financial support planning project and analyzed key financial and workforce metrics impacting cost per unit activity. Created infographics slides to aid client A3 sessions influencing their workforce productivity.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Acted as an engagement owner/project management facilitator for EMR alliance program.
Product Owner
Cerner Healthcare Solution
12.2020 - 08.2022
- Systematic Product Owner with detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for care providers using agile methodologies.
- Leading development team, promoting agile practices and scrum development within team and organization.
- As product owner, I handled quite a few powerchart solutions like powerforms, interactive view, activity view, mpages, ESH, task lists and MAR. Proficient at documentation, reporting, Flash publication, High risk issue resolution and owned product level updates on Cerner wiki.
- Product roadmap planning, backlog grooming, requirements gathering, story creation, sprint demonstrations, test case designing, client communication, acceptance test meetings, audit preparations, feedback analysis and stakeholders engagement.
- Experienced at Product support process, JIRA, JIRA align, Power BI report analysis, Product demos.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Collaborated with teams like development, testing, AMS, upgrade, consulting and other product teams.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Actively participated and owned responsibilities to prepare the team and myself for EU-MDR audit and various internal audits
Team Lead - Consulting
Cerner Healthcare Solutions
12.2015 - 12.2019
- Proficient with Cerner clinical solutions like powerchart, documentation, orders, discern rules, different types of mpages, dynamic documentation, other EMR workflows, configuration with build tools, troubleshooting, testing (regression, non- regression, database audits).
- Experience in solutions like ambulatory, physician, ICU, nursing, women’s health, rehab, LTC and behavioral health.
- Developed trust and rapport with stakeholders and clients resulting in multiple recognitions and awards
- Recognized as subject matter expert for conducting trainings at client sites, Go lives, issue troubleshooting and configuration.
- Mentoring, setting up team goals, optimal resource utilization, process efficiency and implementation of new ideas related to automation, product enhancements etc.
- Key player at multiple consulting org level initiatives involving automation, product enhancement, emerging markets, ideas execution etc.
Operations Executive
HCG Hospital
07.2015 - 12.2015
- Managing Patient care co-ordination heading a team of 15
- To look after and manage the admissions, billing, discharges and all supportive and medical services to patients and insurance process of estimations approvals
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Management Trainee
HCG Hospital
07.2013 - 01.2015
- Department : Minimization of Outstanding bills.
- Waiting time management.
- Quality Department : Prescription audits, nursing audits, Infection control audits, and Departmental audits.
- Collected evidences for NABH standards as per National Accreditation Board of Hospitals and Healthcare Providers (NABH) chapter guidelines.
- Purchase and procurement department: done projects on Vendor selection, vendor negotiation, raising PO, vendor contract analysis and follow up.
- Human resource: Did a project on Employee Satisfaction Survey in September 2013 for all staff of HCG and presented the finding in front of management for necessary intervention.
- Billing: Wrong estimations given for treatment and drop out rate
- Bio medical department : Reduction of cost by minimizing equipment breakdown and by efficient training of end users.
- IT department: giving inputs for new HIS (Hospital Information System) implementation in hospital.
- Hands on experience on usage of WIPRO Hospital information system(HIS) software modules related to all departments of the hospital.
- End user training on Lab information system(LIS).
- Nutrition and Dietary: Wrong meal deliveries and prescription errors.
Education
MBA - Healthcare Management and Hospital administration
Gems B School
08.2013 - 08.2015
Bachelor of Science - Biotechnology, Genetics & Biochemistry
Jain University
07.2010 - 07.2013
Skills
Consulting skills
Project management
Product development
Agile Practitioner
Stakeholder relationship management
Prototyping and testing
Certification
ICP-APO
Timeline
Sr. Product Engineer/Senior Business Analyst
Tech Mahindra
12.2023 - Current
Associate Consultant
KPMG
09.2022 - 11.2023
ICP-APO
05-2021
Product Owner
Cerner Healthcare Solution
12.2020 - 08.2022
Team Lead - Consulting
Cerner Healthcare Solutions
12.2015 - 12.2019
Operations Executive
HCG Hospital
07.2015 - 12.2015
MBA - Healthcare Management and Hospital administration
Gems B School
08.2013 - 08.2015
Management Trainee
HCG Hospital
07.2013 - 01.2015
Diploma in clinical Research and clinical Data management
04-2013
Internship at IISc – MRDG research lab
10-2011
Bachelor of Science - Biotechnology, Genetics & Biochemistry
Jain University
07.2010 - 07.2013
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