MADHURI SAH

Results-driven Bank Branch Operations Manager with 10+ years of experience in optimizing branch operations and leading teams to achieve sales goals and enhance customer satisfaction".

Skills:
Operations Management (e.g., cash management, transaction processing, risk management)
Customer Service (e.g., problem-solving, conflict resolution)
Team Leadership (e.g., coaching, mentoring, training)
Financial Software Proficiency (e.g., banking systems, accounting software)
Regulatory Compliance (e.g., understanding of banking regulations)
Communication (written and verbal)Microsoft Office Suite (Word, Excel, PowerPoint)
NISM Certification in Mutual Funds, NSDL, and IRDA

• Review and scrutinize Commodity Finance application forms (R CAD) and KYC documents for as per bank’s guidelines.
• Adhere to bank guidelines and internal controls within work space
• Maintaining TAT of application processing with 100 % productivity.
• Working with control team process improvement
• Liaise between across different teams and auditors to improve TAT and to reduce KYC discrepancies.
• Contributing ideas and participating in efforts to further improve and streamline the process.
• Perform Periodic KYC reviews on risk based schedule.
• Assist in the development and implementation of a centralized KYC/AML ownership protocol and develop strong working relationships across different departments.
• Very well acquainted with overall Branch Operations of retail banking branch.
• Customer Service: Processing of customer request and complaint with satisfactory resolution and follow-up.
• Training new joinees and nurturing them towards organizational objective.
• Very well versed with 'Flexcube/ECBF, banking software currently working on.

• Review and scrutinize current account opening forms and KYC documents for as per bank’s KYC guidelines.
• Ensure all required documents are included in application and entered information’s are matching with physical forms.
• Adhere to best practices and internal controls within work
• Maintaining TAT for account opening with 100 % productivity.
• Work with control team to improve existing processes.
• Liaise between sales team, team leaders and auditors to improve TAT and to reduce KYC discrepancies.
• Contributing ideas and participating in efforts to further improve and streamline the process.
• Perform Periodic KYC reviews on risk based schedule.
• Assist in the development and implementation of a centralized KYC/AML ownership protocol and, Develop strong working relationships with the RM .

• Review and scrutinize current account opening forms and KYC documents for as per bank’s KYC guidelines.
• Ensure all required documents are included in application and entered informations are matching with physical forms.
• Adhere to best practices and internal controls within work
• Maintaining TAT for account opening with 100 % productivity
• Work with control team to improve existing processes
• Liaise between sales team, team leaders and auditors to improve TAT and to reduce KYC discrepancies.
• Utilize automated processing software for validating input information from client applications.
• Generate individual monthly TAT reports.

• Customer Service: Processing of customer request and complaint with satisfactory resolution and follow-up.
• Handling of day to day cash and clearing transactions.
• Responsible for branch operations i.e. Privilege banking & NRI services, Remittance (Inward & Outward), Fixed Deposits, FOREX (Currency Exchange, issue & purchase of Traveler's Cheques & Travel Cards), Cash management etc.
• Verification of Day end reports and vouchers.
• Cross-selling of Bank products like Savings Accounts, Current Account, Recurring Deposits & Loans and Third Party investment products like mutual fund & life insurance.
• Very well acquainted with overall Branch Operations of retail banking branch.