MADHURI SANJAY KONDO
SAP Program Management Professional
Nashik
Summary
Performance-driven Leader experienced in orchestrating complex SAP ecosystems (ECC & S/4HANA). Delivered over 10 end-to-end implementations across multiple countries, bridging technical architecture with business objectives to enhance digital transformation and process optimization. Focused on driving organizational success through strategic oversight and effective team collaboration.
Overview
19
19
years of professional experience
Work History
Associate Director / SAP Project Manager
PwC India
07.2021 - Current
- S/4HANA Transformation: Led large-scale migrations and implementations for top-tier clients in Insurance, Chemical, and Mining sectors, enhancing operational capabilities.
- Delivery Excellence: Managed project lifecycles from proposal to hyper-care, achieving 100% on-time delivery within stringent cost parameters and maintaining high client satisfaction.
- Client Advocacy: Serving as the primary point of contact for international stakeholders, ensuring alignment between technical deliverables and business ROI.
- Client Advocacy: Acted as primary contact for international stakeholders, aligning technical deliverables with business ROI to strengthen client relationships.
Sr. Project Manager
Intelligence Software Solution
11.2017 - 06.2021
- Led S/4HANA implementations across sectors, including media, gas distribution, and data centers, enhancing operational capabilities for each industry.
- Managed SAP GST enablement for 8 major clients, facilitating compliance with new regulatory frameworks and ensuring uninterrupted business operations.
- Defined migration and cut-over strategies that reduced business downtime during critical ERP transitions, safeguarding continuity of service.
SAP Project Manager
ABM Knowledgeware Ltd.
06.2015 - 02.2017
- Directed team of 70+ members for e-Governance project, overseeing implementation at 7 hubs and roll-outs across 370 locations to enhance public service efficiency.
- Designed complex solutions for Tax Management, Utilities, and backend HR/FI services, ensuring alignment with organizational objectives and regulatory compliance.
- Maintained detailed documentation throughout the entire project lifecycle for future reference purposes.
- Improved project efficiency by streamlining SAP processes and optimizing resource allocation.
- Enhanced end-user experience with thorough testing, validation, and improvement of SAP solutions.
Senior Manager SAP
Capgemini
09.2012 - 12.2014
- Managed engagement as Service Delivery Manager for German energy company, overseeing client relations and service quality.
- Directed project lifecycles from proposal to hyper-care, delivering projects on time and within strict budget constraints.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
Senior Manager SAP
Bayer Business Services
04.2007 - 08.2012
- Managed engagement as Service Delivery Manager for US business of Bayer, overseeing service quality and client satisfaction.
- Acted as the primary point of contact for international stakeholders, facilitating alignment between technical deliverables and business ROI.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
Education
10th - SSC Board, Maharashtra
12th - HSC Board, Maharashtra
B.Sc. - Electronics
Pune University
B.Sc. - Applied Computer Science
Pune University
Skills
SAP project management
SAP implementation
Project governance
Project Performance Metrics
Project management
Change Management
Cross-functional Leadership
Executive leadership
Decision management
Relationship management
Team Development Strategies
Key Highlight & Awards
International Exposure: Extensive experience collaborating with US and European clients, navigating diverse work cultures and international compliance norms., Efficiency Driver: Deployed “NextGen” management techniques (Digital Distributed Delivery, Failure Mode Analysis) at Capgemini, significantly boosting account profitability., Award Winner: Recipient of the “Best Team Award” at Bayer Business Services for technical solution innovation.
Responsibilities handled
- Managing S/4HANA implementation projects as per the Project Scope, Plan and ensuring Delivery in time and within budget.
- Solution Design for e-Governance, Insurance, Chemical and Gas Domain.
- Manage relationship with project stakeholders, kept stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables
- Developed project baselines while monitored and controlled projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure its satisfactory execution
- Liaised with clients for business need gathering, conducting system analysis and finalising technical/ functional specifications and high-level design documents for the project
- Suggested appropriate business as well as technology-based solutions to enhance functional efficiency of the organization and achieve business excellence
- Defined service standards and guidelines that serve as benchmark for excellent service delivery and as per Global standards
- Monitor delivery of high-quality customer experience while adhering to SLAs & managing cost-effective operations
- Implemented best practices in service delivery to increase account profitability and productivity gain
Timeline
Associate Director / SAP Project Manager
PwC India
07.2021 - Current
Sr. Project Manager
Intelligence Software Solution
11.2017 - 06.2021
SAP Project Manager
ABM Knowledgeware Ltd.
06.2015 - 02.2017
Senior Manager SAP
Capgemini
09.2012 - 12.2014
Senior Manager SAP
Bayer Business Services
04.2007 - 08.2012
B.Sc. - Applied Computer Science
Pune University
B.Sc. - Electronics
Pune University