Summary
Overview
Work History
Education
Skills
Certification
Tools & Technology
Timeline
Generic

Madhuri Surana

Summary

Product-focused professional with over 10 years of experience in reinsurance and banking operations, including 2+ years driving product initiatives across complex financial systems. Proven ability to translate domain expertise into scalable digital solutions through data-driven decision-making, agile delivery, and user-centric design. Seeking to bring a strong ownership mindset, stakeholder collaboration, and process optimization skills to a dynamic product role, contributing to high-impact, fast-moving consumer solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact India Pvt. Ltd.
05.2024 - Current
  • Led the design and enhancement of reinsurance process workflows, reducing operational inefficiencies by 20% through automation and streamlined handoffs — acting as a bridge between technical teams and business users.
  • Collaborated with cross-functional teams (IT, compliance, finance) to gather requirements and define product features in alignment with regulatory and client needs.
  • Served as the Product Owner for internal reinsurance reporting tools, defining user stories, prioritizing backlogs, and driving UAT (User Acceptance Testing) for key deliverables.
  • Conducted gap analysis and proposed digital product enhancements to reduce manual touchpoints, directly impacting turnaround time and accuracy in treaty and facultative processing.
  • Worked with stakeholders to define KPIs and built dashboard solutions to provide actionable insights for claims and premium settlements.
  • Facilitated product roadmap discussions and identified pain points in the end-to-end reinsurance lifecycle, driving continuous improvement.
  • Supported training and onboarding of new users for reinsurance platforms, ensuring proper product adoption and feedback collection.

Domain Trainee

Genpact India Pvt. Ltd.
09.2021 - 04.2024
  • Led a team of 20 for process transitions, quality control, and training initiatives.
  • Developed capacity planning tools and financial models using Excel, Tableau, and Aspect WFM.
  • Led monthly stakeholder reviews and forecasted contact center performance.

Process Developer

Genpact India Pvt. Ltd.
09.2018 - 08.2021
  • Processed end-to-end mortgage applications for Australian banking clients.
  • Collaborated with clients to enhance processes and improve quality metrics.
  • Served as Subject Matter Expert (SME) and delivered training sessions for new team members.

Lead Analyst

American Express
02.2014 - 03.2018
  • Managed end-to-end investigations of card fraud and service-related disputes.
  • Conducted quality audits and led a team of 10 analysts.
  • Partnered with fraud and risk units to identify and mitigate fraudulent merchants.

Business Analyst

XL Dynamics India Pvt. Ltd.
01.2013 - 10.2013
  • Reviewed mortgage files for Sun West Mortgage Company, USA.
  • Assessed income calculations, documentation, and US underwriting requirements.

Education

PGDM - Finance, Marketing

ITM Business School
01.2013

BBA - Banking, Insurance

Maharaja Surajmal Institute (GGSIPU)
01.2011

Skills

  • End-to-end product development
  • Strategic product roadmaps
  • User Stories/ epics
  • Agile methodologies
  • Backlog refinement process
  • Team-based project coordination
  • Wireframing/ Prototyping
  • Facilitation of team training sessions

Certification

  • Certified Scrum Product Owner (CSPO) – Scrum Alliance, 2025
  • Lean Trained & Tested
  • Insurance Essentials
  • ChatGPT & AI Tools

Tools & Technology

  • Python, Advanced Excel & VBA
  • Tableau, Power BI
  • Aspect WFM, Workware AOM
  • JIRA

Timeline

Assistant Manager

Genpact India Pvt. Ltd.
05.2024 - Current

Domain Trainee

Genpact India Pvt. Ltd.
09.2021 - 04.2024

Process Developer

Genpact India Pvt. Ltd.
09.2018 - 08.2021

Lead Analyst

American Express
02.2014 - 03.2018

Business Analyst

XL Dynamics India Pvt. Ltd.
01.2013 - 10.2013

BBA - Banking, Insurance

Maharaja Surajmal Institute (GGSIPU)

PGDM - Finance, Marketing

ITM Business School

Similar Profiles

CREATE PROFILE
Madhuri Surana