Summary
Overview
Work History
Education
Skills
Interests
hobbies
Timeline
Generic

Madhuri Kumari Saragadam

Visakhapatnam

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Tech Mahindra
09.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests for products, services, and company information.

Advisor Transaction Processing

Concentrix Daksh Service Private Limited
12.2021 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals..

Education

Bachelor of Technology - CSE

Visakha Technical Campus
Narava
04.2001 -

Board Of Intermediate Education -

Sri Chaitanya Junior College
Anakapalli
04.2001 -

Board of Secondary Education - SSC

Zilla Parishad High School
Chowduvada
04.2001 -

Skills

  • Computer Skills

    • undefined

    Interests

    I like to read manhwa and books

    I want to learn new things to improve myself

    hobbies

    Listening Music, watching movies, BTS fan 

    Timeline

    Customer Service Representative

    Tech Mahindra
    09.2023 - 04.2024

    Advisor Transaction Processing

    Concentrix Daksh Service Private Limited
    12.2021 - 01.2023

    Bachelor of Technology - CSE

    Visakha Technical Campus
    04.2001 -

    Board Of Intermediate Education -

    Sri Chaitanya Junior College
    04.2001 -

    Board of Secondary Education - SSC

    Zilla Parishad High School
    04.2001 -

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