Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madhurima Bhowmick

Madhurima Bhowmick

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Affiliate Support Executive

Port City Bpo (Private) Limited
03.2025 - 08.2025
  • Acted as the primary point of contact for affiliate partners, handling inquiries and providing timely support.
  • Assisted affiliates with program onboarding, account setup, and technical troubleshooting.
  • Provided guidance on tracking links, campaign setup, and promotional best practices.
  • Resolved payment, commission, and compliance-related queries efficiently.
  • Coordinated with internal teams (finance, marketing, IT) to resolve affiliate issues.
  • Prepared and shared regular performance reports and updates with affiliates.
  • Maintained strong relationships with affiliates to improve satisfaction and retention.
  • Ensured adherence to company policies and affiliate program guidelines.
  • Supported recruitment efforts by guiding new affiliates through the registration process.

Sales Consultant

Vision One Consultancy Co., Ltd
08.2023 - 02.2025
  • Advised clients on suitable products and services, resulting in improved customer satisfaction and repeat business.
  • Achieved and exceeded monthly/quarterly sales targets by providing tailored solutions to customer needs.
  • Conducted market research and competitor analysis to identify opportunities for business growth.
  • Built and maintained long-term relationships with clients, increasing customer retention and loyalty.
  • Prepared and delivered sales presentations to prospective customers to close new business deals.
  • Supported the development of sales strategies and promotional activities to boost revenue.

Customer Service Associate

Teleperformance
05.2022 - 06.2023
  • Company Overview: India's most popular e-commerce shopping website at Teleperformance.
  • I worked for India's most popular e-commerce shopping website at Teleperformance, for over a year and handled a high volume of customer calls, email, and chat, efficiently addressing inquiries, and resolving issues within established service level agreements.
  • Resolved customer issues, complaints, and inquiries, achieving a high customer satisfaction rating of 90-95%.
  • Assisted customers in placing orders, tracking shipments, delivery and providing product recommendations.
  • Collaborated with cross-functional teams to ensure seamless customer experiences and resolution of complex issues.
  • Utilized CRM software to accurately document customer interactions, inquiries, and resolutions.
  • Maintained up-to-date knowledge of product features, pricing, and promotions to provide accurate and effective support to customers.
  • Conducted follow-up activities to ensure customer satisfaction and gather feedback.
  • India's most popular e-commerce shopping website at Teleperformance.

Education

Bachelor of Commerce (H) -

Naba Ballygunge College
Kolkata, India
11.2021

High School Diploma -

Chittaranjan Adarsha Vidyalaya
Howrah, India
03.2018

Skills

  • Effective Complaint Resolution
  • Client-Focused sales Consultation
  • Relationship Building
  • Team management
  • Lead Generation
  • Microsoft Office Tools

Languages

English
Hindi
Bengali

Timeline

Affiliate Support Executive

Port City Bpo (Private) Limited
03.2025 - 08.2025

Sales Consultant

Vision One Consultancy Co., Ltd
08.2023 - 02.2025

Customer Service Associate

Teleperformance
05.2022 - 06.2023

Bachelor of Commerce (H) -

Naba Ballygunge College

High School Diploma -

Chittaranjan Adarsha Vidyalaya

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Madhurima Bhowmick