Madhurima Chatterjee
New Delhi
Summary
Highly seasoned and dedicated Corporate Communications Specialist of an experience of 11+ years with an exceptional record of client satisfaction, Branding, Internal and external communication. Adept at facilitating clear and transparent communication between all levels of company staff. Adds value to any organisation in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
11
11
years of professional experience
Work History
Head of corporate communication & PR
Innovatiview India private Limited
Noida
07.2022 - Current
- Raised executive external profiles in coordination with communications director
- Promoted company brand through press trade show and media outreach initiatives.Provided assistance with quarterly and annual metrics report compilation
- Planned and implemented various corporate events in collaboration with communications team
- Assisted in development and coordination of specific customer communications.Designed and produced sales and collateral presentation materials
- Prospected for potential new clients and turned them into increased avenues of business
- Developed relationships with senior decision makers (incl
- CEOs, CFOs, CMOs, or VPs) within potential clients.Enhanced organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Excels in leading all aspects of operations including streamlining systems, client servicing, trainings and MIS reports analysis
- Directing day-to-day back-end functions in coordination with internal departments for smooth business operations; focused on achieving exceptional results in highly competitive environment.
Senior Manager
Awfis space solution private limited
New Delhi
04.2017 - 07.2022
- Developing customer relations, handling queries from pan India centres, facility management
- Generating leads managing the occupancy of the spaces in business centres
- Working towards functioning of processes, identified improvement areas and implemented adequate measures to maximize customer satisfaction level; assessed the customer feedback & provided guidance to the associates on the same
- Analysed client activation and performance; ensured that MIS reports for client monitoring & reconciliation are prepared on regular basis and appropriate action is taken
- Managed and resolved exception matters/issues escalated by internal departments and external clients
- Ensuring service standards to improve compliance and the quality of the services provided to customers
- Work creatively with our digital marketing team and our development teams to develop layout for various content and communication pieces
- Team player with the confidence to take the lead and guide other employees when necessary (e.g., with content development, creation, and editing of content)Taking care of internal and external communication
- Media relations and social media marketing.
Account Manager - Operations / Client Handling
Meritnation.com
07.2015 - 04.2017
- Addressed customer queries, maintained the sold packages data monthly and yearly as well as validated the package details
- Updated the records of phone enquirers, counselling calls to the exiting student of meritnation
- Coordinate with the internal teams and department for new content modulation and strategy for better customer experience.
Content Writer
Essel Group of Companies
Noida
01.2013 - 06.2015
- Research ideas and facts pertinent to the type of content/topic assigned
- Develop ideas derived from online/offline research and organize the same on paper or computer applications
- Sort out workable ideas by a process of elimination and keep eliminated ideas stored for future reference
- Write fresh content based on research and brainstorming by following instructions provided for each type of document
- Develop engaging content for articles, blogs, stories and social media to entice and engage audience
- Proofread content for errors or additions and ensure that content is written per instructions
- Ensure that web page content is edited properly to increase on-screen readability
- Think up titles for each piece of content keeping appropriateness in check
- Copy, edit and proofread content created by other content writers to provide detailed feedback
- Ensure that content contains sufficient keywords for search engine optimization
- Manage user-generated content on social media sites
- Manage the company’s social media presence
- Write content for newspapers and magazines keeping in mind the general structure and sentiment of the readers
- Develop prototypes and storyboards using a multitude of media creation and graphics editing tools
- Rewrite, paraphrase or write content from scratch depending on specific instructions provided in the work order.
Event Co-ordinator
Confluenze
New Delhi
01.2010 - 01.2011
- Event Co-ordinator during National Award and Dada Saheb Phalke Award ceremony in Vigyan bhawan.
Education
MBA in strategy and leadership - Organizational Leadership
O.P Jindal Global University
03.2024
Bachelor in Mass Communication & Journalism - Journalism
Shobhit University
03-2013
Skills
- Communication
- Microsoft Office
- Leadership
- Process Improvements
- Business Development
- Communications
- Research
- Content Development
- Corporate Communications
- Business Operations
- People Management
- Facility Management
- Operating Systems
- Business Excellence
- Digital Marketing
- Corporate Social Responsibility
- Customer Satisfaction
- Management
- Event Management
- Operations
- Social Media
- Search Engine Optimization
- Analytical and Critical Thinking
- Supervision and leadership
- Relationship Building
- Networking
- Organizational Skills
Personal Information
Nationality: Indian
Hobbies and Interests
Playing Video games, watching webseries, Reading spiritual books, travelling, meditation.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
Head of corporate communication & PR
Innovatiview India private Limited
07.2022 - Current
Senior Manager
Awfis space solution private limited
04.2017 - 07.2022
Account Manager - Operations / Client Handling
Meritnation.com
07.2015 - 04.2017
Content Writer
Essel Group of Companies
01.2013 - 06.2015
Event Co-ordinator
Confluenze
01.2010 - 01.2011
MBA in strategy and leadership - Organizational Leadership
O.P Jindal Global University
Bachelor in Mass Communication & Journalism - Journalism
Shobhit University
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