Madhurima Kundu
Detail-oriented and results-driven professional with a focus on delivering value through strong problem-solving, collaboration, and adaptability.
Kolkata
Summary
Dynamic HR professional with proven expertise in HR policies implementation and leadership, honed at M. R. Sen Chartered Accountants. Excelled in employee engagement and HRIS management, significantly enhancing workplace culture. Demonstrates exceptional active listening and team-building skills, ensuring high employee satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Senior HR Associate
M. R. Sen Chartered Accountants
02.2017 - Current
- Assisted in recruitment and onboarding processes, including posting job openings, screening resumes, coordinating interviews, and conducting new hire orientations.
- Assisted in employee engagement initiatives, organizing events, surveys, and activities to foster a positive work environment
- Processed payroll and benefits administration, ensuring accuracy and timely distribution of paychecks and benefits enrollment.
- Collaborated with the HR team to implement and improve HR policies and procedures, ensuring alignment with organizational goals
- Maintained and updated the HR management system (HRMS) to keep employee data accurate and secure.
Content Writer
BloomX
09.2013 - 09.2015
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
- Improved content quality by conducting thorough research and incorporating industry trends
- Utilized SEO tools and techniques to improve website rankings, boost organic traffic, and enhance search visibility.
Senior Assiciate
Wipro
09.2007 - 09.2012
- Provided comprehensive technical support to US-based customers for HP products, ensuring prompt resolution of hardware and software issues
- Delivered after-sales service support, including processing warranty claims, coordinating replacements, and ensuring customer satisfaction
- Demonstrated excellent communication and problem-solving skills, achieving high customer satisfaction ratings and resolving technical issues efficiently
- Collaborated with internal teams to escalate complex issues and ensure timely solutions for customer concerns
Education
MBA - Human Resources Management And Services
Welingkar Institute of Management
Mumbai 04.2001 -
Skills
HR policies implementation
Leadership and team building
Employee engagement strategies
Active listening
HRIS and HRMS
Timeline
Senior HR Associate
M. R. Sen Chartered Accountants
02.2017 - Current
Content Writer
BloomX
09.2013 - 09.2015
Senior Assiciate
Wipro
09.2007 - 09.2012
MBA - Human Resources Management And Services
Welingkar Institute of Management
04.2001 -
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