Madhurima Ray
Aviation Hospitality Professional
Summary
Dynamic and client-obsessed hospitality professional with 3+ years’ experience delivering personalized, high-touch service in international aviation environments (Cathay Pacific & IndiGo). Proven expertise in creating exceptional first impressions, managing guest flow and queues, engaging diverse clients through meaningful conversations, and turning every interaction into a positive brand moment. Recognized for poise, empathy, cross-cultural sensitivity, and a genuine passion for premium experiences. Ready to represent Louis Vuitton as a Maison Host—welcoming clients with warmth, storytelling the Maison’s heritage, and contributing to unforgettable luxury journeys.
Overview
3
3
Languages
3
3
Certifications
4
4
years of professional experience
Work History
Flight Attendant
Cathay Pacific Airways
11.2024 - Current
- Served as the first point of contact for premium and diverse international clientele, delivering warm welcomes, personalized greetings, and seamless departures/arrivals that consistently enhanced brand perception.
- Excelled in queue and crowd management during boarding and in-flight, ensuring safety, comfort, and efficient flow in high-volume settings.
- Built rapport through engaging conversations, identified individual needs/lifestyles, and coordinated handovers to specialized team members for elevated service.
- Addressed passenger inquiries, conflicts, medical situations, and special needs with empathy and efficient resolution.
- Executed pre-flight safety demonstrations and continuous cabin inspections, ensuring calmness under pressure.
Attained exceptional performance ratings for customer service collaboration and punctuality.
Cabin Attendant
IndiGo (InterGlobe Aviation Ltd)
07.2022 - 06.2024
- Delivered outstanding onboard hospitality through personalized meal and beverage service catering to passenger preferences.
- Facilitated boarding queue management, safety briefings, and specialized assistance for passengers with needs.
- Delivered first aid as necessary and conducted routine cabin inspections for safety and comfort.
- Received multiple accolades for exceptional customer service and professional grooming standards.
Education
MBA - International Business
Amity University Online
Noida06.2026
Bachelor of Arts - Communicative English (Major)
University of Calcutta
Kolkata08.2022
Indian School Certificate (Class XII) - Commerce Stream
Auxilium Convent School
Bandel05.2019
Skills
Luxury-Style Guest Engagement & Storytelling
Warm & Professional Greeting / First Impressions
Queue & Flow Management in Busy Environments
Cross-Cultural Communication & Rapport Building
Conflict Resolution & Empathetic Problem-Solving
Premium Client Service (Special Needs, VIP Handling)
Professional Presentation & Grooming
Team Collaboration in Fast-Paced Settings
Certification
Diploma in Aviation, Hospitality and Travel Management from Frankfinn Institute of Air Hostess Training
Height
156 cm
Weight
52 kgs
Accomplishments
- Received formal Appreciation Letter from IndiGo (May 2023) for delivering “service from the heart” and exceptional care to a passenger who specifically praised helpfulness and politeness.
- Earned official Compliment Letter from Cathay Pacific (June 2026) highlighting remarkable dedication, positive attitude, leadership in challenging situations (INOP IFE system & seat power loss), and outstanding teamwork during flight CX524.
- Consistently recognised for maintaining high grooming standards and professional presence across both airlines.
- Successfully completed intensive Flight Attendant qualification at Cathay Academy while upholding high operational standards.
Timeline
Flight Attendant Training Certificate from Cathay Academy
01-2025
Flight Attendant
Cathay Pacific Airways
11.2024 - Current
Cabin Attendant
IndiGo (InterGlobe Aviation Ltd)
07.2022 - 06.2024
Diploma in Aviation, Hospitality and Travel Management from Frankfinn Institute of Air Hostess Training
04-2020
Front Office Associate (NSQF Level-4) from Frankfinn Aviation Services Private Limited
04-2020
MBA - International Business
Amity University Online
Bachelor of Arts - Communicative English (Major)
University of Calcutta
Indian School Certificate (Class XII) - Commerce Stream
Auxilium Convent School