MADHU SAI CHARAN LOLUGU
Front Office Supervisor
Visakhapatnam
Summary
Adaptable Front Office Supervisor with nearly1 year of experience and dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in and check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Willing to be challenging As front office supervisor Position in a company where I can Expand upon my critical thinking and planning capabilities.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Front Office Supervisor
Grand Kakinada by GRT Hotel & Resorts
07.2025 - Current
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Creating and managing daily duty rosters for efficient workforce utilization and smooth operations.
- Attended daily morning meetings and ensured effective coordination across all departments, including discussion and resolution of operational complaints.
Front Office Associate
Welcomhotel Devee Grandbay by ITC Hotels Ltd
11.2022 - 06.2025
- Greeted customers upon arrival and provided them with outstanding service.
- Verified identification documents from guests before issuing keys or access cards.
- Assisted guests with check-in, check-out, and room reservations.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Maintained front desk to provide positive first impression.
- Managed guest complaints and rectified issues to complete satisfaction And logged the complaint and maintaining the incident report.
- Trained new hires on proper use of computer systems and other front office equipment.
- Explaining about the benefits of memberships and enrolling them into members.
- Processing the guest ledger with a good manner to decrease the mistakes in invoices and billings then proceed with night audit.
- Maintaining the Tourism report on a monthly basis.
CHEF
IFB home appliances
05.2022 - 11.2022
CONFECTIONERY CHEF
Sri hanuman restaurants
05.2021 - 04.2022
Education
Bachelor of Arts - Politics And Economics
Andhra University
Visakhapatnam05.2026
Diploma in Food Science - Production And Confectionery
Food Craft Institute
05.2021
Intermediate - Bi.p.c
Sri Shanthiniketan Jr College
Srikakulam05.2019
High School - 10th Class
Z.p. High School Chandrampalem
Visakhapatnam05.2017
Skills
Word Processing (MS Office and excel)
Empathize with others
Typing
Always willing to learn new things
Perform well under stress
Able to do job at anyplace
Meeting Coordination
Timeline
Front Office Supervisor
Grand Kakinada by GRT Hotel & Resorts
07.2025 - Current
Front Office Associate
Welcomhotel Devee Grandbay by ITC Hotels Ltd
11.2022 - 06.2025
CHEF
IFB home appliances
05.2022 - 11.2022
CONFECTIONERY CHEF
Sri hanuman restaurants
05.2021 - 04.2022
Diploma in Food Science - Production And Confectionery
Food Craft Institute
Intermediate - Bi.p.c
Sri Shanthiniketan Jr College
High School - 10th Class
Z.p. High School Chandrampalem
Bachelor of Arts - Politics And Economics
Andhra University