Madhusha Bhati
MUMBAI
Summary
A passionate sales leader with 8 years of experience who knows that real success comes from building genuine relationships and owning the entire sales journey. I thrive on turning conversations into long-term partnerships, navigating complex negotiations, and closing deals that fuel growth. Always hungry to push boundaries, exceed targets, and create win-win outcomes for clients and teams alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Director – E-commerce/D2C
Netcore Cloud
Mumbai
06.2023 - Current
- Consistently achieved 92% of annual net-new Monthly Recurring Revenue (MRR) quota, with an average deal size of ₹6L MRR in FY 24-25.
- Own and lead the entire E-commerce and D2C vertical for the West region at Netcore, driving end-to-end sales, strategic account management, and business growth.
- Manage strategic relationships with key retail giants such as ABFRL, Reliance Retail, and the Adani Group, ensuring alignment with their growth objectives, and delivering measurable business outcomes.
- Partner with C-level executives—including CMOs, CTOs, and Chief Product Officers—to identify brand needs and articulate tailored Martech solutions that drive key business KPIs.
Key Account Manager
Pepper Content
Mumbai
01.2021 - 05.2023
- Generated ₹16L monthly outbound sales pipeline by strategically hunting for 20+ new leads MoM.
- Managed ₹12.45 lakh+ Monthly Recurring Revenue (MRR) across seven key enterprise accounts, including ITC, Redbus, Pocket FM, Apollo Hospitals, IndusInd Bank, and Welspun.
- Contributed approximately 20% of revenue over two years, helping Pepper scale its ARR from ₹4.15 crore to ₹58.1 crore.
- Consistently overachieved quotas, delivering 140% of the target over the last three quarters.
- Built and nurtured CMO relationships through events and marketing interviews.
- Onboarded international customers from EMEA (UK, AT, Tabby.ai, Veremark), driving 15% of revenue from the global portfolio.
Inbound Sales Manager
Pepper Content
Mumbai
12.2019 - 12.2020
- Independently drove 60% of inbound sales conversions from enterprise accounts, generating an average of ₹30 lakh monthly
- Managed and mentored a team of eight members, overseeing a lead inflow of 150 to 200 daily
- Increased average deal value by 30x during inbound sales tenure in 2021
Customer Success Manager
TapChief
Bengaluru
02.2019 - 12.2020
- Developed standardized SOWs, SOPs, and delivery methodologies for 30+ catalogued services to drive scalability and consistency.
- Designed Customer Delight and Dispute Resolution frameworks that enhanced customer experience and maintained a 73% retention rate.
- Managed ₹20 lakh MRR across 20 active accounts monthly.
- Successfully upsold and cross-sold to existing accounts, generating an additional ₹15 lakh in monthly revenue.
Senior Risk Analyst
Deloitte India
Bengaluru
06.2017 - 12.2018
- Worked and interacted with statutory auditors and internal audit departments on 7+ engagements to find key risks using data analytics in multiple business processes
- Worked on tools like SQL, Alteryx, QlikView to improve efficiency in various audit procedures and testing
- Served diverse pool of engagements across management testing, ITGC testing, Automated and manual control testing
Education
BBA - Finance
Mount Carmel College
Bengaluru06.2017
Skills
- Strategic Relationship Building
- Consultative Selling
- Negotiation & Deal Closure
- Objection Handling
Certification
- Swimmer/ Beginners PADI diver
- Avid reader
Accomplishments
- Netcore: Go Getter Q3 2024, Star Performer Q2 2024, Outstanding Sales Q1 2024
- Pepper: Spearheaded inbound sales, driving 30x revenue growth in 8 months; 3-time Above and Beyond award winner
- TapChief: Led Customer Success initiatives; drafted and implemented SOPs to standardize customer experience
- Deloitte: Independently completed ITGC audit for Diageo’s breweries across East India
Timeline
Senior Account Director – E-commerce/D2C
Netcore Cloud
06.2023 - Current
Key Account Manager
Pepper Content
01.2021 - 05.2023
Inbound Sales Manager
Pepper Content
12.2019 - 12.2020
Customer Success Manager
TapChief
02.2019 - 12.2020
Senior Risk Analyst
Deloitte India
06.2017 - 12.2018
BBA - Finance
Mount Carmel College
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