Madhushree L
Bangalore
Summary
Dynamic Relationship Officer with proven track record at VIBGYOR Group of Schools, achieving 84% of admission targets. Expertise in customer relations and team collaboration, excelling in fostering strong partnerships and ensuring process adherence, driving student retention and satisfaction through effective communication and conflict resolution.
Overview
17
17
years of professional experience
Work History
Relationship Officer
VIBGYOR Group of schools
12.2024 - Current
- Responsible and achieved 84% of pre-defined admission targets
- Ensured process and policy adherence for every admission at all times
- Ensured team follows the prescribed counselling process
- Retention of existing students
- Ensured process and policy adherence for every LC request received
- 100% fee collection
- Zero defect processes maintained as per the Audit perspective.
- Guided the team members in actively completing the student profile, documentation process and other legal formalities
- Actively participated in executing the event for Lead generation RWA & Parent engagement activities as per the pre-defined calendar
- Ensured regular and timely health check calls are executed for good rapport with parents
- Ensured smooth transition of the team members from Induction to OJT
- Maintained healthy team dynamics
Relationship Officer
VIBGYOR Group of schools
04.2022 - 12.2022
- Responsible and achieved pre-defined admission targets
- Ensured process and policy adherence for every admission at all times
- Ensured team follows the prescribed counselling process
- Retention of existing students
- Ensured process and policy adherence for every LC request received
- 100% fee collection
- Zero defect processes to be maintained as per the Audit perspective.
- Guided the team members in actively completing the student profile, documentation process and other legal formalities
- Actively participated in executing the event for Lead generation RWA & Parent engagement activities as per the pre-defined calendar
- Ensured regular and timely health check calls are executed for good rapport with parents
- Ensured smooth transition of the team members from Induction to OJT
- Maintained healthy team dynamics
- Ensured effective customer experience and Ensured parent satisfaction
- Ensured zero escalations and effective resolution/closures for SRs raised
Orientation & Outreach Manager
My Flying Academy
02.2017 - 03.2022
- Planned and conducted aviation orientation programs for schools and colleges to create awareness about aircraft manufacturing, aviation careers, and industry pathways.
- Designed and delivered interactive presentations and live demonstrations, including aircraft demo rides, to enhance student engagement and experiential learning.
- Coordinated with educational institutions, faculty members, and administrative teams for program scheduling and participation.
- Acted as the primary liaison between the aircraft manufacturing organization and academic institutions, strengthening institutional partnerships.
- Managed on-ground event logistics, safety briefings, student registrations, and parent communication for demo ride programs.
- Collected feedback from students, parents, and institutions to improve future orientation initiatives.
- Supported brand positioning and outreach goals by increasing awareness of aircraft manufacturing among young learners.
Operations Head
Aptech Computer Education
10.2014 - 01.2017
- Developed and sustained appropriate structures for management, consultation, decision-making and communication with staff and students.
- Promoted and represented the Organisation both internally and externally.
- Ensured that Organisational HR policies and procedures are implemented.
- Ensured all staff have access to the necessary support to enable them to contribute fully and develop their skills and experience.
- Made effective use of all staffing resources and seek opportunities for collaboration and joint working with others beyond the department and beyond the Faculty.
- Ensured a safe and healthy environment for both staff and students.
- Ensured all activities were carried out to the highest possible standards and put in place the necessary evaluation and monitoring procedures to ensure both compliance and improvement.
- Ensured a very good understanding of the academic disciplines within the department
Sr. Counselor
Systems Domain Pvt Ltd
05.2013 - 10.2014
- Handled corporate sales successfully.
- Assigning and scheduling batches for new enrollments.
- Have been successful in leading the team to achieve targets.
- Have been successful in heading the centre without any issues raised against the management.
Counselor
Aptech Computer Education
10.2012 - 04.2013
- Handled sales successfully.
- Assigning and scheduling batches for new enrollments.
- Responsible for answering phone calls of customer to provide all the information required.
- Responsible for solving customer’s complaints.
- Ensured that each customer receives outstanding service by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and all other aspects of customer service.
Administrator cum Counselor
Jetking Infotrain Ltd
07.2008 - 05.2011
- Handled sales successfully.
- Assigning and scheduling batches for new enrollments.
- Responsible for balanced cash and expenses.
- Responsible for answering phone calls of customer to provide all the information required.
- Responsible for solving customer’s complaints.
- Helped co-workers and customers.
- Ensured that each customer receives outstanding service by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and all other aspects of customer service.
Education
Bcom -
Sathya Jyothi College
Bangalore01.2008
PUC -
Vasavi PU College
Tumkur01.2005
SSLC -
Nrupathunga High School
Tumkur01.2003
Skills
- Persuasion skills
- Team collaboration
- Oral and written communication
- Conflict resolution
- Adaptability
- Records management
- Customer relations
- Time management
Personal Information
- Date of Birth: 08/05/87
- Gender: Female
- Marital Status: Married
Languages
- English
- Kannada
- Hindi
- Tamil
Qualification Highlights
- Bcom, 2008, Sathya Jyothi College, Bangalore
- PUC, 2005, Vasavi PU College, Tumkur
- SSLC, 2003, Nrupathunga High School, Tumkur
Timeline
Relationship Officer
VIBGYOR Group of schools
12.2024 - Current
Relationship Officer
VIBGYOR Group of schools
04.2022 - 12.2022
Orientation & Outreach Manager
My Flying Academy
02.2017 - 03.2022
Operations Head
Aptech Computer Education
10.2014 - 01.2017
Sr. Counselor
Systems Domain Pvt Ltd
05.2013 - 10.2014
Counselor
Aptech Computer Education
10.2012 - 04.2013
Administrator cum Counselor
Jetking Infotrain Ltd
07.2008 - 05.2011
Bcom -
Sathya Jyothi College
PUC -
Vasavi PU College
SSLC -
Nrupathunga High School