Madhushree N S
Bangalore
Summary
A dedicated customer service professional with over five years of experience, driven by a passion for effective communication and a strong commitment to customer satisfaction. Skilled at delivering informative and engaging support that fosters trust and leaves a lasting, positive impression in every interaction.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
ELEMENT14 INDIA PRIVATE LIMITED
11.2021 - Current
- Managed Tier 1 assigned customer accounts, overseeing complete order processing and fulfillment workflows.
- Independently managed the South Support region for nearly two years.
- Tracked orders, resolved backlogs, processed invoices, and handled returns efficiently to ensure satisfaction.
- Addressed customer credit and debit claims promptly, maintaining high levels of service quality.
- Conducted detailed analysis and research to resolve inquiries and claims within set time frames.
- Ensured effective solutions that met customer needs while adhering to company policies.
- Developed tailored strategies for resolving customer claims, enhancing overall satisfaction with services.
- Collaborated with cross-functional teams to streamline processes and improve customer support efficiency.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Provided process-related support to new hires, teammates, and cross-functional team members.
- Actively contributed to several management-led projects.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Customer Service Officer
Mphasis Pvt Ltd
08.2019 - 09.2021
- Assist customers with financial decisions and solutions for savings and earnings.
- Conduct KYC on credit and debit cards.
- Handle fraud-related calls, dispute charges, gather information from customers, and block or close cards.
- Review customer situations to provide solutions for financial recovery and budgeting assistance.
- Identify unauthorized transactions and fraudsters during calls.
- Initiate investigations and educate customers on account protection against fraud.
- Address various customer requests regarding transactions.
- Adhere to GDPR and data protection guidelines.
Education
B.Sc -
Mount Carmel College
Bengaluru11-2017
Skills
- Customer service excellence
- Key stakeholder relationship management
- Escalation management
- Effective communication
- Attention to detail
- Complaint handling
- Product knowledge
- Dispute Management
- Calls, emails, and chat support
- Data management
Accomplishments
- Recognized as "Best Volunteer" by Bangalore University; felicitated by the Vice Chancellor for exemplary service.
- Elected President of NSS, Mount Carmel College (Student Union) for leadership and community service.
- Represented Bangalore University at the National Youth Festival, Raipur (2016)
- Received Stakeholder Appreciation for exceptional collaboration and contribution to key initiatives.
- Consistent top performer; awarded multiple “Star Performer” and “Extra Miler” accolades
- Awarded as "Power Skill Champion 2025"
Timeline
Customer Support Representative
ELEMENT14 INDIA PRIVATE LIMITED
11.2021 - Current
Customer Service Officer
Mphasis Pvt Ltd
08.2019 - 09.2021
B.Sc -
Mount Carmel College
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