Madhusmita Dash

Self-directed Branch Head with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in Brach Operation management and team leadership.

• Awarded as student of the year in BBA final year
• Awarded as college topper in BBA
• Awarded 1st prize in ADD-MAD-SHOW
• Awarded 1st prize in debate
• Awarded 2nd prize in Rangoli
• Awarded by Rajya Puraskar(NIPUN)
• Received the “Best Employee award in 2022-2023 for exemplary performance and recognition for handling the state's operational performance in the company Writer Business Services PVT.LTD
• Received Pillar award for 10 yrs of service in the company Writer Business Services PVT.LTD

• Father's Name: Madhusudan Dash
• Date of Birth: 06/25/91
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried
• Religion: Hindu

• Balasore, Managed 260 ATMs from All banks, Managed 80 CIT points, Managed 20 routes with 45 Manpower in 16 sub-locations
• Bhubaneswar, SPOC of SBI, CANARA BANK, ALLAHAVAD BANK, SBH, PNB, CORPORATIONBANK for Pan Odisha from 06/06/16 to 08/30/17, Handled 214 ATMs of Mphasis NCR & TATA MSP for PAN Odisha from 06/06/16 to 08/30/17, Handled 15 Routes with 45 manpower including back office staff with 239 RGP, Responsible for internal and external audit of office as well as routes, Responsible for HUB operation as well as network operation, Responsible for profitability / business development, Responsible for safety and security of entire operation
• Cuttack, Managed operations cost related to branch, Participated in conducting feasibility study and identifying potential business prospects along with the Business Development team, Coordinate with BD & Sales team for resolving service delivery related challenges and queries, Manage and lead the local operations team for the branch, Monitor and execute seamless end-to-end operations on a daily basis ensuring compliance, safety & security protocols and exceeding customer expectation; report in case of shortages to stakeholders, Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties, Coordinate with Recon team for investigation of shortages and justification of ops related penalties, Adherence to audit compliance and implementation of changes suggested, Ensure the discrepancies found in CIT cash processing are resolved as per SLA within TAT, with support from KAM, Participate in customer review meeting (retail/MSP) on case-to-case basis with sales team on service delivery satisfaction, SLA fulfillment and unjustified penalties, Route operation and people management, Training and retention of employee, Responsible for call center operation, Ensure complaints and adherence of agreed SLA with customers, Ensure shortages thoroughly with investigations by operation team, Provide innovative solutions to operational issues, Maintain client relationship and customer satisfaction, Implement standardized operational procedure

HItachi cash management services pvt.ltd  Branch Head, Operation, 10.8year, 6.50Lks, Angul,Odisha

I Madhusmita Dash hereby declare that all the above written particulars are true to the best of my knowledge and belief.