Madhusoodan Singh
Medical Equipment Business
Mohali
Summary
At Madhu Meditech Services, excelled as a Support Services Coordinator by enhancing client satisfaction and streamlining incident management. Leveraged meeting facilitation and crisis management skills to elevate support services, achieving significant improvements in operational compliance and team collaboration. Demonstrated excellence in fostering a culture of continuous improvement and effective communication.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Support Services Coordinator
Madhu Meditech Services
06.2021 - Current
- Contributed actively to the continuous improvement of support services, sharing insights and best practices with colleagues to foster a culture of excellence.
- Developed clear communication channels within the team, fostering collaboration and information sharing.
- Maintained detailed records of client interactions, enabling accurate tracking of recurring issues and areas requiring improvement.
- Ensured compliance with company policies and industry standards through diligent monitoring of support services operations.
- Conducted regular performance evaluations, identifying opportunities for growth and providing constructive feedback to team members.
- Streamlined support services processes for improved team productivity and client satisfaction.
- Collaborated with cross-functional teams to develop strategies for improving support services.
- Coordinated resources effectively, optimizing staff utilization and reducing operational costs.
Education
Senior Secondary Education
Punjab School Education Board
Punjab, India 04.2001 -
Skills
Meeting facilitation
Client satisfaction
Incident Management
Crisis Management
Travel History
Enrolled in a 1-year Hotel Management course in Ukraine, I had to return to India after 3 months due to a war-like situation and lockdown. Despite the challenges, I gained international exposure, enhancing my skills in a multicultural environment. This experience demonstrated my adaptability and resilience, enriching my problem-solving abilities and personal growth.
Timeline
Support Services Coordinator
Madhu Meditech Services
06.2021 - Current
Senior Secondary Education
Punjab School Education Board
04.2001 -
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