Madhusoodhanan Sugumaran
Grey Town
Summary
Seasoned General Manager with extensive experience in hotel operations management, team leadership, and strategic business development within high-paced environments. Proven track record of enhancing operational efficiency, driving revenue growth, and fostering strong customer relationships. Committed to building cohesive, motivated teams that thrive on innovation and excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Radisson Salem
10.2018 - Current
- Company Overview: Radisson Hotels | 4-Star, Upper Upscale Property with 124 Rooms, 6 F&B Venues, and 11 Banqueting Venues https://www.radissonhotels.com/en-us/hotels/radisson-salem/contact
- Spearhead hotel operations, directing strategic planning and team development to achieve operational excellence
- Implemented operational strategies to optimize efficiency, reduce costs, and enhance customer satisfaction
- Developed a collaborative work environment, encouraging interdepartmental communication and teamwork
- Monitored and enhanced financial performance, identifying cost-saving opportunities to improve profitability
- Fostered strong guest relationships and corporate partnerships, driving repeat business and sustained revenue
- Led and executed high-impact project upgrades to bolster business prospects and brand appeal
Director of Food and Beverage
Radisson Blu Coimbatore
08.2017 - 09.2018
- Company Overview: 5-Star Upper Upscale Property with 135 Rooms, 5 F&B Venues, and 7 Banqueting Venues
Food and Beverage Manager
The Lalit Ashok, Bangalore
12.2015 - 07.2017
- Company Overview: 5-Star Deluxe Hotel with 186 Rooms, 6 F&B Venues, and 10 Banqueting Venues
Food & Beverage Manager
Le Meridien Coimbatore
01.2015 - 12.2015
- Company Overview: 5-Star Deluxe Hotel with 254 Rooms, 8 F&B Venues, and 12 Banqueting Venues
Food & Beverage Manager
Avasa Hyderabad
01.2014 - 12.2014
- Company Overview: 5-Star Deluxe Hotel with 217 Rooms, 6 F&B Venues, and 9 Banqueting Venues
Additional Roles in F&B Management
Aloft | The Residency | Atria| Kodai International
01.1997 - 12.2013
- Company Overview: Various positions from 1997 to 2013 across luxury hotels with diverse F&B and banqueting portfolios
Education
Bachelor of Science - Hotel & Catering Management
University of Madras
01.1997
Skills
Operations Management
Relationship Management
Leadership and Team building
Strategic Business Development
Revenue & Profit Management
Profitability Optimization
Brand Positioning
Accomplishments
- Revenue Growth: Achieved 18 % year-over-year revenue growth, surpassing targets by 8%.
- Gross Operating Profit : Maintained consistent GOP growth from 38% to 42.73%.
- RevPAR & ADR : Enhanced RevPAR by 15.10%, ADR by 14.50% & Occupancy by 9%.
- F&B Revenue: Achieved 23% increase, exceeding budget by 11%.
- Manpower Efficiency: Optimized manpower costs within a sustainable 14% threshold.
Awards
- RHG Centre of Excellence: Top 3 placement, 2021, 2022 & 2023 – Radisson Salem
- Tamil Nadu Tourism Awards 2022 & 2024: Best 4-Star Hotel & Best Restaurant for Radisson Salem
- Deloitte QPR Performance: Achieved a score of 97.6% in 2024
- SGS Safety and Hygiene Standards: Passed audits successfully over the last three years
- TripAdvisor Ratings: Maintained No. 1 hotel ranking in Salem and top 2 restaurant positions
- Great Place to Work Certification: Recognized for outstanding workplace culture
Certification
- Certified HACCP Training – EHC
- Bureau Veritas Internal Audit – Training for operational excellence
- Certified 'Yes I Can!' Trainer
- Delivering Outstanding Customer Service – LHC Workshop
- RHG General Manager Workshops – Attended in 2019, 2020, 2021, 2022 & 2023
Projects
Hotel Project Leadership:
- Successfully facilitated the signing and integration of a New Hotel within the RHG portfolio, expanding the brand's presence in the City.
- Led the conceptualization and launch of The Great Kabab Factory restaurant, enhancing the hotel’s culinary offerings.
- Oversaw the design and implementation of a state-of-the-art Live Kitchen for All-day Dining, elevating the guest dining experience.
- Managed the strategic expansion of the In-house bakery, improving product variety and operational efficiency.
- Directed a comprehensive renovation of the Banquet hall and Lawn, upgrading both venues to accommodate high-profile events, conferences, and outdoor functions.
- Drove the planning and execution of New Guest Room projects, including design upgrades and operational enhancements to meet evolving guest expectations.
Timeline
General Manager
Radisson Salem
10.2018 - Current
Director of Food and Beverage
Radisson Blu Coimbatore
08.2017 - 09.2018
Food and Beverage Manager
The Lalit Ashok, Bangalore
12.2015 - 07.2017
Food & Beverage Manager
Le Meridien Coimbatore
01.2015 - 12.2015
Food & Beverage Manager
Avasa Hyderabad
01.2014 - 12.2014
Additional Roles in F&B Management
Aloft | The Residency | Atria| Kodai International
01.1997 - 12.2013
Bachelor of Science - Hotel & Catering Management
University of Madras
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