Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Madhusree Dhar
Kolkata,WB
Work Preference
Summary
Detail-oriented Content Writer with extensive freelance experience in writing, transcription, and editorial projects. Expertise in creating audience-focused content, including blogs, articles, and web content. Committed to producing clear, engaging, and SEO-optimized material that enhances client communication and delivers impactful messages.
Overview
2
2
Certifications
Work History
Financial Analyst & Customer Support Associate
Tata Consultancy Services
Kolkata
2021 - 2025
- Produced clear, structured written responses for UK-based clients via email and ticketing systems.
- Simplified complex billing and financial information into customer-friendly communication.
- Maintained high accuracy, tone consistency, and quality standards in written correspondence.
- Reviewed, audited, and improved written communication quality as a part of QA responsibilities.
Customer Service Associate
Amazon
Remote
2020 - 2021
- Handled professional written communication across chat and email channels.
- Resolved customer issues using clear, empathetic, and solution-focused communication.
- Maintained documentation standards and response accuracy under high-volume workflows.
- Recorded customer interactions in the system to ensure accurate follow-up and resolution tracking.
Freelance Content Writer
Project Based
Remote
2018 - 2019
- Wrote blog articles, short content, and informational pieces across general topics.
- Researched industry trends to create engaging content for diverse audiences.
- Conducted online research to ensure accuracy, clarity, and relevance of content.
- Edited and refined drafts based on feedback, improving structure and readability.
- Delivered content within deadlines while maintaining consistent quality and tone.
- Built a foundational understanding of audience-focused writing and content flow.
- Edited and proofread content to ensure clarity and accuracy in messaging.
- Performed in-depth research into topics to write clear and accurate copy.
Transcriptionist Intern
Crescendo Transcription Pvt. Ltd.
Remote
2018 - 2019
- Transcribed high-volume audio files with strong attention to grammar, context, and accuracy.
- Maintained linguistic clarity while preserving the original meaning and speaker intent.
- Met strict daily deadlines, with discipline and editorial precision.
- Strengthened listening, editing, and language refinement skills applicable to content writing.
Education
Bachelor of Science - Economics
The Bhawanipur Education Society College
Kolkata, India01-2018
Skills
- Content Writing & Editing
- Blog & Article Writing
- SEO basics (keywords, readability, intent)
- Research & Fact-checking
- Proofreading & Grammar
- Transcription & Content Repurposing
- Google Docs & Workspace
- MS Word, Excel, PowerPoint
- Gen AI Tools
- Effective communication
- Research
- Stakeholder communication
- Report writing
Certification
Certified Digital Content Writing - IIM Skills
Websites
- https://docs.google.com/document/d/1HtMePUsgl38s2Llo3qJ-LV6qKAKYLlRD/edit?usp=drive_link&ouid=109439608991660482254&rtpof=true&sd=true
- https://docs.google.com/document/d/1L5Jk1_-7HhDbCL3w-_cTwqvSx5euoaJD/edit?usp=drive_link&ouid=109439608991660482254&rtpof=true&sd=true
- https://docs.google.com/document/d/1A_SUi8zWn-90KqYfwWdrZANRB95-9Mn2AmrQ_hFdFJk/edit?usp=drive_link
- https://docs.google.com/document/d/1gr999_GD99-vHwadm-uDm0zqhSRm905_/edit?usp=drive_link&ouid=109439608991660482254&rtpof=true&sd=true
Timeline
Financial Analyst & Customer Support Associate
Tata Consultancy Services
2021 - 2025
Customer Service Associate
Amazon
2020 - 2021
Freelance Content Writer
Project Based
2018 - 2019
Transcriptionist Intern
Crescendo Transcription Pvt. Ltd.
2018 - 2019
Bachelor of Science - Economics
The Bhawanipur Education Society College