Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Open To Work

Madhusree Dhar

Kolkata,WB

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Freelance Content WriterTranscriptionist InternArticle WriterProofreader and Editor

Work Type

Part TimeContract Work

Location Preference

Remote

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Work-life balanceWork from home optionFlexible work hoursPaid time off

Summary

Detail-oriented Content Writer with extensive freelance experience in writing, transcription, and editorial projects. Expertise in creating audience-focused content, including blogs, articles, and web content. Committed to producing clear, engaging, and SEO-optimized material that enhances client communication and delivers impactful messages.

Overview

2
2
Certifications

Work History

Financial Analyst & Customer Support Associate

Tata Consultancy Services
Kolkata
2021 - 2025
  • Produced clear, structured written responses for UK-based clients via email and ticketing systems.
  • Simplified complex billing and financial information into customer-friendly communication.
  • Maintained high accuracy, tone consistency, and quality standards in written correspondence.
  • Reviewed, audited, and improved written communication quality as a part of QA responsibilities.

Customer Service Associate

Amazon
Remote
2020 - 2021
  • Handled professional written communication across chat and email channels.
  • Resolved customer issues using clear, empathetic, and solution-focused communication.
  • Maintained documentation standards and response accuracy under high-volume workflows.
  • Recorded customer interactions in the system to ensure accurate follow-up and resolution tracking.

Freelance Content Writer

Project Based
Remote
2018 - 2019
  • Wrote blog articles, short content, and informational pieces across general topics.
  • Researched industry trends to create engaging content for diverse audiences.
  • Conducted online research to ensure accuracy, clarity, and relevance of content.
  • Edited and refined drafts based on feedback, improving structure and readability.
  • Delivered content within deadlines while maintaining consistent quality and tone.
  • Built a foundational understanding of audience-focused writing and content flow.
  • Edited and proofread content to ensure clarity and accuracy in messaging.
  • Performed in-depth research into topics to write clear and accurate copy.

Transcriptionist Intern

Crescendo Transcription Pvt. Ltd.
Remote
2018 - 2019
  • Transcribed high-volume audio files with strong attention to grammar, context, and accuracy.
  • Maintained linguistic clarity while preserving the original meaning and speaker intent.
  • Met strict daily deadlines, with discipline and editorial precision.
  • Strengthened listening, editing, and language refinement skills applicable to content writing.

Education

Bachelor of Science - Economics

The Bhawanipur Education Society College
Kolkata, India
01-2018

Skills

  • Content Writing & Editing
  • Blog & Article Writing
  • SEO basics (keywords, readability, intent)
  • Research & Fact-checking
  • Proofreading & Grammar
  • Transcription & Content Repurposing
  • Google Docs & Workspace
  • MS Word, Excel, PowerPoint
  • Gen AI Tools
  • Effective communication
  • Research
  • Stakeholder communication
  • Report writing

Certification

Certified Digital Content Writing - IIM Skills

Timeline

Financial Analyst & Customer Support Associate

Tata Consultancy Services
2021 - 2025

Customer Service Associate

Amazon
2020 - 2021

Freelance Content Writer

Project Based
2018 - 2019

Transcriptionist Intern

Crescendo Transcription Pvt. Ltd.
2018 - 2019

Bachelor of Science - Economics

The Bhawanipur Education Society College
Madhusree Dhar