Madhusudan Mahanta
Keonjhar
Summary
Dynamic Team Leader with proven success at NetAmbit Financial, driving merchant onboarding and achieving high-volume KPIs. Expert in sales management and team performance monitoring, fostering a collaborative environment. Skilled in digital payment solutions and customer relationship management, consistently enhancing team productivity and satisfaction.
Overview
5
5
years of professional experience
Work History
Team Leader
Google Pay Business
Keonjhar
05.2025 - Current
- Responsible for direct sales of sound pods by gpay
- Responsible for new account opening and active merchants.
- Arranging a gate meeting daily in the morning to plan the day for smooth operations.
- Follow up with my team for the achievement of the goal, and address any issues as soon as possible.
- Visit markets with the team, and observe and meet our merchants for long-term operations.
- Monitored team performance and provided feedback to enhance productivity.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Team Leader
Phone Pay Business
KEONJHAR
12.2020 - 05.2025
- Led daily team meetings to discuss progress and address challenges.
- Leading a field sales team of 20 people across multiple locations.
- Responsible for driving merchant onboarding and activation for Phone Pay for Business.
- Sales of the sound pod device.
- Oversaw end-to-end field operations, including new merchant account acquisition, activation of inactive accounts, and sales growth.
- Successfully delivered high-volume KPIs with the team.
- Maintained strong relations with merchants to ensure satisfaction, retention, and long-term usage of digital payment solutions.
- Monitored team performance and provided feedback to enhance productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
Education
Bachelor of Arts -
Pateswar Degree Mahavidyalaya Suakati
Keonjhar06.2017
Computer Application
Sai Infosys
KEONJHAR01.2012
Skills
- Sales management
- Merchant onboarding
- Team performance monitoring
- Digital payment solutions
- Field operations oversight
- Customer relationship management
- Market analysis
- KPI achievement tracking
- Staff training
- Effective communication
- Goal setting
- Performance evaluation
- Daily planning
- Daily workflow improvement
- Team supervision
- Team motivation
- Account management
- Evaluating employee work
- Onboarding and orientation
Hobbies and Interests
Technology Enthusiast – Exploring new gadgets, smart devices, and emerging technologies., Project Management & Strategy Games – Playing strategic games that enhance problem-solving and decision-making skills., Networking & Industry Learning – Attending workshops, online courses, or webinars to stay updated on industry trends., Technical Writing & Blogging – Writing about telecommunications, service delivery and tech innovations.
Extracurricular Activities
Industry Training & Workshops, KEONJHAR Conducting training sessions for vendors and technicians on new technologies and service delivery methods. Technical Audits & Quality Control, KEONJHAR Performing regular audits and evaluations of vendors and technicians to ensure compliance with service standards Vendor & Technician Development, KEONJHAR Recruiting, mentoring, and onboarding technicians and vendors to improve operational efficiency. Process Optimization Projects, KEONJHAR Contributing to initiatives that enhance service delivery and streamline work processes.
Disclaimer
I do hereby declare that all the particulars given by me are true, complete & the best of my knowledge & belief.
Personal Interests
- Surfing Internet
- Music
- Traveling
- Software Collection
- Reading different types of books
- Painting
Languages
Odia
First Language
English
Beginner (A1)
A1
Hindi
Elementary (A2)
A2
Timeline
Team Leader
Google Pay Business
05.2025 - Current
Team Leader
Phone Pay Business
12.2020 - 05.2025
Bachelor of Arts -
Pateswar Degree Mahavidyalaya Suakati
Computer Application
Sai Infosys