Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
Madhusudanarao Akondi

Madhusudanarao Akondi

Service Delivery Director - Observability & Security Monitoring Tools (Advanced Delivery & AI)
Bengaluru

Summary

Accomplished Tools Director with extensive experience in overseeing the entire lifecycle of cloud systems, including architectural design, analysis, implementation, and production support. Expert in infrastructure monitoring and its security ,observability tools, and event management, with a specialization in Application Performance Management (APM) tools .

Proven leadership in developing cloud solutions for various banking customers, telecom and other retail customers to align project requirements with business objectives. Committed to upholding the highest standards of compliance and performance. Seeking a strategic role as a Tools Director of Enterprise Cloud Monitoring and Event Management, where I can utilize my deep industry knowledge, educational background, and leadership skills to drive innovation and achieve significant business outcomes. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience
6
6
Certifications

Work History

Service Delivery Director

Advanced Delivery, Kyndryl India Pvt Ltd
11.2021 - Current
  • As Service Delivery Director, I spearhead the design and implementation of advanced monitoring solutions across the Public and Private Cloud production environments.
  • Specializing in application performance monitoring (APM) and Observability for secure processes,Implemented security protocols to protect sensitive data, safeguarding company assets from cyber threats.
  • My leadership extends to directing a skilled engagement team that delivers end-to-end monitoring and observability solutions tailored for cloud services managing critical systems and various Infrastructure Service Modules.
  • Additionally, I am committed to enhancing operational efficiency and skills development by providing comprehensive training and detailed implementation documentation.
  • My expertise in application performance tools includes creating sophisticated applications, database monitoring, and configuring alerts and maintenance schedules.
  • I regularly perform in-depth statistical analysis on performance data to identify and resolve capacity and performance bottlenecks, ensuring optimal cloud infrastructure monitoring and incident detection strategies
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

Technical Services Manager , Cloud Services

IBM India Pvt Ltd Bangalore
06.2012 - 08.2021
  • Acting as Technical Services Manager for Cloud MSD which comprises of 23 reportees.
  • Work with other support teams to co-ordinate and facilitate incident triage and timely resolution of production issues.
  • Provide senior-level end-user support, systems administration assistance, system upgrades, migrations, and deployments.
  • Coordinating stakeholder discussions, updating user documentation or conducting training.
  • Contribute to the configuration and customization of the Enterprise Monitoring.
  • Implemented security protocols to protect sensitive data, safeguarding company assets from cyber threats.
  • Optimized resource allocation by effectively prioritizing projects based on business needs and available resources.
  • Served as a trusted technical advisor for senior leadership, providing expert guidance on critical IT decisions that impacted the entire organization.

Senior Product Support Engineer

Ness Technologies(I) Pvt Ltd, Bangalore
07.2008 - 06.2012
  • Providing support to the EMEA time Zone clients of IBM on Netcool products and assisting through telephone, email and web based support specific to our customers' needs.
  • As a Product Engineer directly assisting customers, channel partners, Pre and Post sales engineers and working closely with Developers (L3).
  • Products that I have been involved in Tivoli Omnibus, WebGUI, TIP.
  • Installation of Omnibus 7.3, webtop2.2, webGUI 7.3.0, webGUI 7.3.1.
  • Sound Knowledge in Tivoli Webtop configuration and troubleshooting.
  • Solving customer's issues on time.
  • Netcool GUI Foundation Administration including Netcool GUI Foundation Page Importing, Exporting,.
  • Knowledge in Netcool/Webtop Administration procedures.
  • Active Event List Configuration.
  • Handled all escalated issues related to the product and OS.
  • Helped testing team in resolving their test cases.
  • Got certified as IBM Certified L2 Support Specialist.

Systems Operations Specialist

IBM India Pvt Ltd, Bangalore
05.2007 - 07.2008
  • Involved into NMS Infrastructure Management, monitor events and troubleshoot issues within SLA limits, providing 24 x 7 online infrastructure support for Australian Telecom Giant Telstra having 1800 + Linux, Solaris ,HP-UX ,Windows and Storage Devices.
  • Maintain HP -Openview as a Monitoring Tool and BMC Remedy Ticketing tool.
  • Escalation Lead handling a team of 18 members solving critical issues within SLA limits ensuring a smooth overflow of the process.
  • Involved in compressing various files and moving onto different location.
  • Monitoring the backups running on Omniback II, Solstice & Netbackup Tools and rerunning the failed backups.
  • Raising dockets and contacting the relevant support group.
  • OQA procedures for new hosts.
  • Restarting essential processes like Control Agents.
  • Rebooting Servers during the change process.
  • Doing System Healthchecks.
  • Resetting users accounts passwords.
  • Performing kernel upgradations on Linux.

Linux/System Administrator

CGI
11.2005 - 04.2007
  • Administering & overseeing the maintenance activities;.
  • Implementing Squid Proxy with access control lists;.
  • Squid Guard a proxy filtering utility & redirector;.
  • Managing User Accounts, Groups, Hosts, Modems, Printers, File Systems & Security.
  • Installation/ Configuration / Maintenance Purview :.
  • WIN 2000 & 2003 Servers with Security Policies.
  • Redhat Enterprise Linux Mail Servers.
  • Configured and administered SAMBA and NFS for enterprise file sharing.
  • Managing file systems, partitions and Implementing disk quotas.
  • DNS, FTP, DHCP on Linux Servers.
  • Actively check CPU utilization, memory, disk space consumption.

Hardware & Network Administrator

Pennar Industries Ltd
05.2004 - 10.2005
  • Maintenance & Troubleshooting.
  • Windows 2000 & UNIX Servers.
  • Configuring and maintaining Cisco Switches (4000 and 2924 series).
  • Taking daily backup.
  • Creating user and group accounts.

Education

Master of Science - Computer Sciences

Andhra University

Bachelor of Science - Computer Sciences

Andhra University

Skills

Monitoring and Event Management Tools:undefined

Accomplishments

Trainings:

  • Completed Tivoli Service Automation Engine 7.2.1 (TSAM) workshop training.
  • Completed Tivoli Provisioning Manager Training.
  • Completed Websphere Application Server 7.
  • Completed VMware Vsphere 5.1 training.
  • Completed IBM DB2 Training.
  • AWS Associate Architect Ø Technical:.
  • Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs.
  • Experience with the installation, administration, and support of Webtop, Omnibus, and Security Manager.
  • Handling various functions related to administration, maintenance, trouble shooting and operation of the Dispatch Control Automation System, Management Information System, Secure Perfect System and Time Attendance System.
  • Maintaining Active Directory including security domains, user profiles & other resources on the network.
  • Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software.

Certification

IICA Certified Independent Director

Additional Information

  • With over 19 years of comprehensive experience in the IT industry, including 8 years in leadership roles, I have honed my expertise in a variety of technical domains and management practices. My technical acumen spans across critical systems administration, implementation, and development, with a particular focus on Cloud Infrastructure , Application performance and Observability tools. My proficiency in GSMA-based architecture, from end-to-end implementation to administration, underscores my capability to manage and execute complex projects for telecom , retail and banking domains.

    As a seasoned leader in Agile and DevOps environments, I excel in steering technical projects to fruition, balancing the roles of a proactive lead and an effective individual contributor. My adaptability shines in my ability to learn and integrate new tools into existing environments, spearheading projects from the initial requirement phase to successful implementation. This includes active technical participation and a commitment to quality outcomes.

    My leadership is further demonstrated through my capacity to produce comprehensive documentation and design deliverables, such as system context diagrams, use cases, and flow diagrams, ensuring clarity and cohesion in project execution. My extensive background, combined with my leadership skills and technical expertise, positions me as a strong candidate for the Director role in the NBFC sector, where I am eager to contribute to the organization's success and growth.

Timeline

ESG Certified Expert

02-2024

Certified Digital Director

02-2024

IICA Certified Independent Director

01-2024

Microsoft Azure Associate

06-2023

Service Delivery Director

Advanced Delivery, Kyndryl India Pvt Ltd
11.2021 - Current

IBM Tivoli Omnibus7 Implementation and Administration

02-2014

Technical Services Manager , Cloud Services

IBM India Pvt Ltd Bangalore
06.2012 - 08.2021

Senior Product Support Engineer

Ness Technologies(I) Pvt Ltd, Bangalore
07.2008 - 06.2012

Systems Operations Specialist

IBM India Pvt Ltd, Bangalore
05.2007 - 07.2008

Linux/System Administrator

CGI
11.2005 - 04.2007

Hardware & Network Administrator

Pennar Industries Ltd
05.2004 - 10.2005

Redhat Certified Engineer

03-2004

Master of Science - Computer Sciences

Andhra University

Bachelor of Science - Computer Sciences

Andhra University
Madhusudanarao AkondiService Delivery Director - Observability & Security Monitoring Tools (Advanced Delivery & AI)