Madhusudan J Naidu

• Manged 15+ project in Agile environment, realizing success through application of Agile Safe methodologies and exceptional leadership skills.
• Collaborated with team members to identify project needs and resource allocation.
• Led cross-functional teams to deliver projects on time and within budget.
• Developed and maintained project schedules using Agile methodologies.
• Coordinated resource allocation and managed stakeholder communications effectively.
• Monitored project progress, identifying risks and mitigating issues proactively.
• Implemented process improvements that enhanced team collaboration and efficiency.
• Created comprehensive project documentation, ensuring clarity and compliance with standards.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Communicated project plans and progress to key stakeholders and project contributors.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
• Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.
• Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
• Spearheaded process improvement initiatives that resulted in significant time savings and reductions in errors across multiple projects.
• Optimized resource allocation across projects, maximizing team efficiency and project success rates.
• Enhanced team morale and performance with strategic motivation techniques and personalized development plans.
• Improved project visibility and stakeholder satisfaction with regular, detailed progress reports and presentations.
• Enhanced team productivity with implementation of agile project management methodologies.
• Reduced system downtime by overseeing transition to new cloud-based infrastructure.

Projects Executed

1. U-Rockwell Automation SAP AMS - Control M Upgrade for Dev, UAT and PROD

2. I-DMSPU - PMO-Lead, The SOD review project is to improve System and Process Governance on SAP P2P, OTC and R2R process. Audit assessment Findings and Process Improvement for Accounts Payable. Aid and coordination with Delivery Business Heads to plan the strategy for implementation and remediate SOD conflicts, Review Custom Transaction codes, Standardize the Process for the Transaction

3. I-Oatly-BAU - Technical Project Manager for New RFS, Proposed 6 service as project( Upgrade, Application Monitoring, Documentation and KB articles, New Server Build in Multiple Geo)

4. I-AVD Europe - Transformation Project Manager for New RFS Implementation of Azure Virtual Desktop (Europe)

5. PMA-LOTUS NOTES TO M365 MIGRATION - LOTUS NOTES TO M365 MIGRATION, Service Scope includes replacement of Customer’s on-premises Lotus Domino email system with a cloud-based M365 system

6. Evolve Optimize - Implementation Project Manager 5 Accounts. Optimizing service workflows and resources through improved efficiency, greater adaptability, and higher quality results while achieving our objectives in Service Delivery, is our focus in the Optimize Stream. By unleashing the potential of working smarter and investing in growth of critical skills, we will shape a modern customer and enhance employee experience. Agile Safe Methodology for implementation, Use Jira Tool to update Task and Story for Tracking

7. TVH Transition - Transition Manager, Transition all service and from GDC Kazan to GDCI India. Coordinate with the Kazan Project manager and GDCI Project Manager to Plan the Transition activities.

Knowledge Transfer, Transition Build, Team build, Operational Acceptance & Service Readiness, Baseline Service Metrics,Metrics, Kojo –Tcommscells , Continuous Improvement and Debt log cleared

• Led cross-functional teams to deliver projects on time and within budget.
• Implemented process improvements to enhance delivery efficiency and customer satisfaction.
• Coordinated project timelines, ensuring alignment with stakeholder expectations and resource availability.
• Developed and maintained project documentation, tracking progress against goals and milestones.
• Conducted risk assessments to identify potential issues, facilitating proactive mitigation strategies.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.

Onsite Japan (Tokyo) Assignment - Global Delivery Excellence, Process Improvement for IT Security

• Corporate IT Security project portfolio management. Worked closely with Senior IT Management in the development and implementation of the organization’s IT Security Operations program. Led, planned, organized and manage the multi-geo teams to bring about the successful completion of high-profile global security initiatives.
• Maintains a customized process, risk and control framework to improve the organization’s IT risk profile by Aligning with the regulatory and Quality Management Systems, industry best practices and internal requirements.
• Worked directly with IT Senior management, Security Architecture and IT Risk Compliance subject matter experts in the development and implementation of IT security standards/policies/procedures and guidelines.
• To associate myself with an organization of repute, where in my abilities and talents would be put to effective use and where I can contribute my efforts in the best way towards the organization developments. Versatile and can perform multiple tasks.
• Demonstrates strong communication skills (verbal & written) and the ability to target messages to the right level of detail within the organization

• Led cross-functional teams to deliver projects on-time and within scope.
• Developed project plans and timelines, ensuring alignment with organizational goals.
• Facilitated stakeholder meetings to gather requirements and provide status updates.
• Implemented risk management strategies, identifying potential project hurdles early.
• Conducted regular project status meetings, providing updates to stakeholders and addressing concerns proactively.
• Championed continuous improvement initiatives within the organization by identifying areas for process enhancements and implementing best practices consistently across projects.
• Check the Server Capacity and build new servers based on client requirement, Identify Regional Data center and build servers along with Network port establishment and Storage allocation on NAS and SAN for specific client requirement.
• Effectively use data from CMDB, Active Directory, Hardware Asset Management and Software License and Lifecycle Management

• Led successful completion of multiple large-scale project transitions while adhering to strict time constraints set forth by clients or stakeholders.
• Facilitated communication between departments to enhance collaboration and streamline processes.
• Managed risks through proactive identification and mitigation strategies during project lifecycle.
• Utilized project management software to track progress, deadlines, and deliverables effectively.
• Conducted training sessions for team members on new systems and processes post-transition.
• Analyzed project outcomes to identify areas for improvement and optimize future transitions.
• Established key performance indicators (KPIs) to assess transition success and report findings to leadership.
• Evaluated post-transition results to identify areas for improvement and implement best practices for future projects.
• Provided exceptional support to clients during crucial transition phases, ensuring a seamless handover and minimal disruption to their business operations.

Project Executed:

1. Remedy Transition: Transition of Service from external organization based on the new contracts. Lift and shift of Services, KT and Handover to BAU Operations Team.

2. Enterprise Service Management to IT Service Management Migration: Define the Scope of services that can continue and decommission the other services. Access the existing ESM workflows, automation and integration. Mitigate disruption by using Change and Risk Management

3. Windows 2K Remediation: Upgrade all Win2K servers with an exception for Windows 2K servers behind SNI firewall.

4. Windows 2K Decommission: Decommission of unused Windows 2K servers post Upgrade

5. AIX TL 12 Upgrade: Upgrade all AIX5.3 Servers to AIX TL12 as per IT security compliance.

6. AIX TL 12 Upgrade: Decommission the rest of the servers not required. Reused existing Servers with storage capacity
which saved the cost of new procurement and validation of assets unused.

• Led service desk operations, ensuring timely and effective resolution of technical issues.
• Handled 6 Technical Service Desk
• Mentored team members, fostering a culture of continuous improvement and knowledge sharing.
• Developed training materials, enhancing onboarding experience for new team members.
• Implemented process enhancements, increasing service efficiency and user satisfaction scores.
• Analyzed incident trends, driving initiatives to reduce recurring issues and improve response times.
• Collaborated with cross-functional teams to align IT support strategies with business objectives.
• Engaged in user support interactions via telephone, chat and email platforms.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Oversaw scheduling shifts ensuring adequate coverage during peak hours minimizing wait times for customers seeking assistance.
• Increased Service Desk efficiency by implementing streamlined processes and procedures.

• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
• Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Collaborated with cross-functional teams to refine quality standards and improve testing methodologies.
• Led root cause analysis for critical quality issues, implementing corrective actions to prevent recurrence.

• Developed quality improvement programs to enhance team performance and customer satisfaction.
• Mentored staff on best practices in quality assurance and compliance standards.
• Analyzed operational processes to identify areas for efficiency improvements and risk mitigation.
• Collaborated with management to develop strategic initiatives aimed at reducing defect rates.
• Provided ongoing feedback to teams, fostering a culture of continuous improvement and accountability.
• Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.