Madhusudhan M

Objective: To obtain a challenging role as a Production Support Manager where I can utilize my technical expertise, leadership skills, and project management experience to ensure optimal system performance and provide exceptional customer support.

Summary: Highly skilled Production Support Manager with over 8 years of experience in managing and supporting complex IT systems in a production environment. Proven track record of managing cross-functional teams, ensuring high system availability, and implementing best practices to improve system performance.

Skills:

• Strong technical background in IT infrastructure, database management, and application support.
• Proficient in incident management, problem management, change management, and release management processes.
• Experience in managing and leading cross-functional teams in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.

Key Responsibilities:

• Manage and lead a team of production support engineers responsible for ensuring the availability and performance of critical systems.
• Develop and implement incident management, problem management, change management, and release management processes to ensure optimal system performance.
• Collaborate with development teams to ensure smooth application deployments and releases.
• Coordinate with internal and external stakeholders to provide timely and effective support to end-users.
• Monitor system performance, identify bottlenecks, and implement solutions to improve system availability and performance.
• Create and maintain production support documentation, including standard operating procedures, runbooks, and knowledge base articles.
• Ensure compliance with ITIL and other industry best practices.
• Manage and track production support metrics and KPIs, and provide regular status reports to senior management.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.