MADHUSUDHAN N

• Managed end-to-end SAP Master Data Management activities including creation, extension, modification, and maintenance of Material Master and Customer Master records ensuring data accuracy, consistency, and compliance with global governance standards.
• Created and maintained Material Master records for raw materials, packaging materials, semi-finished and finished goods in SAP MM, ensuring correct configuration of material type, valuation class, UoM, and storage locations.
• Handled global customer master data lifecycle, including creation, amendments, banking updates, address changes, and sales area/company code maintenance for multiple regions.
• Supported customer-related sales processes such as pricing condition maintenance, listing & exclusion setup, free goods agreements, and product catalogue linking for efficient sales order processing.
• Executed large-scale data migration and mass updates using LSMW, maintaining high data accuracy and integrity across SAP systems.
• Maintained EDPAR tables for EDI sales transactions, enabling seamless billing and shipping document exchanges.
• Generated customer pricing reports and supported stakeholders with accurate pricing and sales data.
• Maintained output types, order default tables (ZDEFMAIN), and logistics route configurations to streamline order processing and reduce manual intervention.

• Managed end-to-end Vendor Master Data activities in SAP including creation, extension, amendments, blocking, and unblocking while ensuring compliance with internal governance standards and performing duplication checks to maintain data accuracy.
• Reviewed vendor creation and change requests, validating supporting documentation to ensure alignment with company policies and regulatory requirements.
• Supported vendor data cleansing and improvement initiatives, including inactive vendor review, bank data deletion, vendor listing/unblocking, and semi-block vendor cleanup.
• Acted as a point of contact for vendor master queries and collaborated with business stakeholders to ensure data consistency and quality across systems.

· Article Master Creation and code generation compliant with SAP standards.

· Bulk data changes using Mass Change or LSMW.

· Article/Batch Archival process; UAT support for new development projects.

· Database monitoring and issue resolution.

· Cross-functional collaboration with MM, SD, EWM.

· SAP functional and End-user Support: Article master creation process for single, Generic with Variant.

· Mass update/ changes in SAP.

· Blocking and Unblocking the Material master data based on Inventory check.

· Article Master creations and extensions, site code creation and MM configurations.

· Creation and maintenance of Merchandise hierarchies Assortments, Characteristic profiles, Characteristics and values, Attribute creations.

· Possessed additional expertise in HSN creation and condition record set-up, Idoc Management, LSMW table maintenance and SAP Queries.

· Master data corrections and automation projects (e.g., X-store, EWM).

• Provided operational support for insurance service processes, including claims handling and settlement coordination.
• Managed certificate issuance and policy renewals for commercial insurance lines.
• Supported commission processing, reconciliation, and reporting while ensuring accuracy and adherence to internal procedures.

• Handled inbound customer service calls and resolved customer queries through phone, chat, and email support.
• Maintained accurate customer master data including contact details, tax information, and payment terms within CRM systems.
• Performed regular data validation and cleansing to remove duplicates and ensure data accuracy and consistency across records.