Madhu Sudhan P
Bengaluru
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Manager
Shell MRPL Aviation Fuels and Services Limited
Bengaluru
2023.04 - Current
- Lead all aspects of HR operations, including talent acquisition, performance management, employee relations, compensation and benefits administration, and HR policy development
- Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives, ensuring competitive offerings and effective communication to employees.
- Assisted in the development and implementation of HR policies, procedures, and initiatives to promote a positive work environment and ensure compliance with employment laws and regulations
- Monitor aging receivables and proactively follow up with customers to secure timely payments, resolving billing discrepancies and disputes as needed to expedite collections.
- Managed the accounts receivable function, including billing, invoicing, and collections activities, ensuring accurate and timely processing of customer invoices and payments
- Investigated and resolved billing discrepancies and customer disputes, maintaining positive relationships with customers while ensuring timely resolution of issues.
- Assisted in month-end and year-end closing activities, including reconciling receivables accounts, preparing journal entries, and generating financial reports for management review
- Administer and maintain IT infrastructure, including servers, network devices, storage systems, and virtualization platforms, to ensure optimal performance, reliability, and security.
- Collaborate with cross-functional teams, including IT, operations, and security, to develop and implement IT policies, procedures, and best practices to support organizational goals and objectives.
- Managed IT inventory, including tracking hardware and software assets, conducting periodic audits, and recommending hardware and software purchases as needed.
- To create new opportunity, manage location commercial terms and proposal, prepare and negotiate customer offer, capture outcomes based on customer feedback and setup contracts
Deputy Manager
Shell MRPL Aviation Fuels and Services Limited
Bengaluru
2019.04 - 2023.03
- Generate and deliver accurate and timely management reports following the closing of monthly, quarterly, half-yearly, and annual accounts.
- Coordinate with internal stakeholders to gather relevant financial data and ensure compliance with reporting requirements.
- Analyze financial data to identify trends, variances, and opportunities for improvement, providing insights to management to support decision-making.
- Support audit and compliance activities by preparing documentation, responding to auditor inquiries, and implementing audit recommendations.
- Collaborate with IT department as the Secretary-IT, providing administrative support and coordinating IT-related initiatives and projects.
- Serve as a member of the procurement tender committee, participating in the evaluation and selection of vendors and suppliers.
- Act as a member of the customers tender committee, liaising with clients to understand their requirements and negotiate contracts.
Senior Executive
Shell MRPL Aviation Fuels and Services Limited
Bengaluru
2014.07 - 2019.03
- Perform reconciliations for General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR), ensuring accuracy and completeness of financial data.
- Monitor the credit status of AR closely and communicate with the Business Development Team to address any potential issues or risks.
- Prepare and deliver management reports following the closing of monthly, quarterly, half-yearly, and annual accounts, providing valuable insights to support decision-making.
- Develop and maintain Strategic Management Information Systems (MIS), providing stakeholders with actionable data to drive business growth and efficiency.
- Optimize fleet utilization by analyzing usage patterns, identifying opportunities for improvement, and addressing maintenance and driver issues to minimize downtime and costs.
- Coordinate Corporate Social Responsibility (CRS) activities, collaborating with internal and external stakeholders to support community engagement initiatives and promote corporate social responsibility.
Logistics and Distribution Coordinator
Shell MRPL Aviation Fuels and Services Limited On contract
Bengaluru
2013.07 - 2014.06
- Plan and coordinate the dispatch of Jet-A1 and ATF (Aviation Turbine Fuel) for supply to various airports, ensuring timely and efficient delivery.
- Induct fit-for-purpose tank trucks for transportation of ATF, ensuring compliance with safety standards and regulations.
- Conduct training sessions for tank truck crews on HSSE (Health, Safety, Security, and Environment), road transportation safety, PPE (Personal Protective Equipment), firefighting, emergency planning, and safety protocols.
- Conduct incident inspections, analyze incidents, and report findings to the head office, implementing corrective actions as necessary to prevent recurrence.
- Calculate lead time for sales forecasts and demand, estimate fleet requirements, and ensure adequate resources are available to meet customer needs.
- Manage S&D functions including contractor management, fleet management, driver management, and journey management, ensuring compliance with company policies and procedures.
- Monitor trucks' GPS systems, analyze reports, identify any violations against safety standards, and counsel drivers accordingly to optimize truck utilization and ensure compliance
Senior Associate
Shell MRPL Aviation Fuels and Services Limited (On contract)
Bengaluru
2010.07 - 2013.06
- Manage indirect taxation processes, ensuring compliance with tax regulations and timely submission of reports related to purchases and sales.
- Finalize agreements with transporters, custom house agents, and handling agents, overseeing billing processes and ensuring accuracy in invoices.
- Certify operational loss/gain statements for various locations, analyzing financial data and providing insights to support decision-making.
- Maintain statutory reports such as CT2 bond registers and annexure related to central excise, ensuring accuracy and completeness of records.
- Ensure compliance with ATF export procedures, coordinating duty drawbacks and facilitating seamless export operations.
- Procure CT2 bonds and manage related documentation to support airport operations and compliance requirements.
- Lead the setup of new locations, coordinating with internal teams and external stakeholders to ensure smooth implementation and compliance with regulatory requirements
Associate
Shell MRPL Aviation Fuels and Services Limited (On contract)
Bengaluru
2008.07 - 2010.06
- Manage the supply of ATF to domestic and international customers at various airports, ensuring timely and efficient deliveries.
- Coordinate with the S and D Coordinator at dispatching locations for loading operations, optimizing scheduling and resource allocation.
- Ensure safety, health, and welfare for all personnel, providing a suitable working environment and adhering to safety protocols and regulations.
- Plan and maintain sufficient stocks of ATF at various airports on a daily basis, optimizing inventory levels to meet customer demand.
- Monitor transit loss, operational losses, and gains closely, investigating discrepancies and facilitating resolutions as needed.
- Coordinate with storage handlers, ground handlers, into-plane agents, airliners, customs, and excise authorities to ensure smooth operations and compliance with regulatory requirements.
- Handle quality and quantity issues, ensuring proper deliveries to customers and addressing any non-conformities promptly.
- Report any non-conformities to Head of Operations and Quality Control Management (QCM), facilitating corrective actions as necessary.
Shift Manager
Shell retail outlet (Sri Sai Balaji Enterprises)
Hyderabad
2006.01 - 2008.06
- Work closely with the retailer to provide legendary service to all customers, managing shifts (both opening and closing) and assisting in updating profit and loss (P&L) statements.
- Communicate daily sales to the Territory Manager and prepare weekly and monthly reports for head office.
- Motivate the team to deliver service levels set by Shell, ensuring customer satisfaction and loyalty.
- Recruit, train, and manage junior team members, providing guidance and support to ensure high performance and adherence to company standards.
- Supervise a team of 15 red team members and 4 blue team members (2 supervisors & 2 cashiers), guiding them in problem-solving and customer interaction.
- Assist the retailer in updating P&L statements and managing expenses within budgetary limits.
- Prepare monthly reports including Wet Stock Management, HSSE (Health, Safety, Security, and Environment) report, NMPI (Non-Minor Personal Injury) report, and customer data, forwarding them to the Area Manager.
- Monitor staff performance levels, provide motivational input, and recognize staff achievements to maintain high morale and productivity.
- Collect and submit product samples and by-products for laboratory testing, ensuring compliance with quality standards.
- Handle major and minor maintenance jobs of equipment and machinery, including isolation of faulty equipment.
- Ensure housekeeping, firefighting, and emergency handling procedures are followed in the process area.
- Monitor fuel receipts and deliveries, adhering to safety standards during the receipt and delivery processes.
- Prepare agendas and conduct monthly meetings with the blue team and other staff members as per Shell's schedule.
Education
Master of Business Administration
Stanford Post Graduate College
Bhongir, Nalgonda2005-06
Bachelor of Commerce
A.V College of ARTS, Science & Commerce
Hyderabad2003-06
Intermediate
CollegeEnterprisesNagarjuna Junior College
Hyderabad2000-06
Secondary Education
Good Samaritan High School
Hyderabad1998-03
Skills
- Strategic Planning
- Financial Management
- Policy Implementation
- Expense Tracking
- Contract Management
- Marketing
- Operations Management
- Project Management
Accomplishments
- Successfully led and completed SAP implementation project, ensuring seamless integration and optimization of company processes. Oversaw the entire implementation lifecycle, from planning and configuration to testing and deployment, resulting in enhanced efficiency and productivity
Timeline
Manager
Shell MRPL Aviation Fuels and Services Limited
2023.04 - Current
Deputy Manager
Shell MRPL Aviation Fuels and Services Limited
2019.04 - 2023.03
Senior Executive
Shell MRPL Aviation Fuels and Services Limited
2014.07 - 2019.03
Logistics and Distribution Coordinator
Shell MRPL Aviation Fuels and Services Limited On contract
2013.07 - 2014.06
Senior Associate
Shell MRPL Aviation Fuels and Services Limited (On contract)
2010.07 - 2013.06
Associate
Shell MRPL Aviation Fuels and Services Limited (On contract)
2008.07 - 2010.06
Shift Manager
Shell retail outlet (Sri Sai Balaji Enterprises)
2006.01 - 2008.06
Master of Business Administration
Stanford Post Graduate College
Bachelor of Commerce
A.V College of ARTS, Science & Commerce
Intermediate
CollegeEnterprisesNagarjuna Junior College
Secondary Education
Good Samaritan High School
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