Madhusudhan
Bangalore
Summary
As a dedicated professional, I am eager to leverage my skills and experience to contribute meaningfully to the organization while pursuing exciting career growth opportunities. My commitment to excellence and strong work ethic align perfectly with your team's goals, and I look forward to collaborating with like-minded individuals to drive success and innovation.
Overview
10
10
years of professional experience
Work History
Territory Manager
3Eco Systems Pvt Ltd.
12.2023 - 06.2024
- Spearheaded daily operations within the assigned territory, ensuring smooth service delivery and customer satisfaction.
- Developed and implemented strategies to increase operational efficiency, resulting in a 15% improvement in service quality.
- Managed and trained a team of field staff, providing ongoing guidance and feedback to optimize performance.
- Established and maintained strong relationships with key clients, resolving escalated issues quickly and professionally.
- Conducted regular territory audits and assessments, identifying opportunities to streamline logistics and reduce costs.
- Collaborated with cross-functional teams to meet company goals, ensuring timely delivery of products and services.
Cluster Manager
Howdyy
07.2021 - 12.2023
- Managed multiple teams across different locations, ensuring high levels of productivity and meeting operational KPIs.
- Implemented performance improvement plans, leading to a 20% increase in overall team efficiency.
- Streamlined processes for last-mile operation, reducing delays, and improving customer satisfaction.
- Conducted in-depth market analysis to identify potential growth opportunities within the cluster.
- Delivered regular reports and updates to senior management, presenting data on revenue performance, customer feedback, and operational improvements.
- Assisted in the search and finalization of office locations, evaluating the best properties based on budget, space, and logistical needs.
Team Lead
Connect India
08.2020 - 07.2021
- Led a team of 15+ staff members, ensuring adherence to operational standards and timely deliveries.
- Played a key role in process optimization, resulting in a reduction in delivery time.
- Trained new hires on SOPs, ensuring smooth onboarding and quick ramp-up time.
- Led the implementation of route optimization tools, which improved delivery efficiency by 12%.
- Maintained a strong focus on cost management while ensuring the team met or exceeded performance goals.
- Assisted in the search and finalization of office locations, evaluating the best properties based on budget, space, and logistical needs.
Supervisor
Blowhorn
01.2019 - 08.2020
- Supervised a team of 30+ field personnel, ensuring efficient execution of delivery operations.
- Optimized routes and schedules to minimize delays, leading to improved on-time delivery rates.
- Monitored daily operational performance, providing feedback and coaching to enhance team productivity.
- Played a pivotal role in setting and tracking performance metrics, resulting in a 15% increase in team output.
- Collaborated with senior management to develop strategies for improving overall operational workflows.
- Assisted in scouting potential office locations, and collaborating with real estate agents to identify suitable spaces for business expansion.
Process Associate
Amazon
04.2014 - 01.2019
- Managed and monitored the return process, ensuring compliance with Amazon’s return policies and customer satisfaction standards.
- Led initiatives that reduced processing time for returns, improving overall efficiency.
- Worked closely with the logistics team to optimize delivery routes and reduce delays in return shipments.
- Developed and maintained performance metrics, using data to continuously improve team performance.
- Trained and mentored new employees on Amazon's processes, ensuring their smooth integration into the team.
Education
Commerce -
National Council For Professional Education
01-2020
Skills
- Supply Chain Optimization
- Inventory control
- Logistics management systems
- Vendor Management
- Demand Planning and Forecasting
- Problem-Solving
- Process Improvement
- Cost control and reduction
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Software
- Microsoft
- Transportation Management Systems
- Analytics and Business Intelligence
- Inventory Management Software
Awards
* Making A Difference Amazon 2018 Q1 & Q2
* Best Manager Ops Howdyy 2022
* Reliable Soldier 2017 Q3 & Q4
PERSONAL INFORMATION
Date of Birth: 25-08-1996
Gender: Male
Nationality: Indian
Marital Status: Single
Father Name: Shivaraju
Hobbies
· Reading Books
· Bike Ride
· Aerial videography
· Photography
· Editing
Extra-curricular Activities
Trek Led & Planner – High on Hills (January 2018 to present)
Experienced trek lead and trip planner passionate about crafting seamless outdoor adventures. My expertise lies in meticulous planning and ensuring participant safety, blending thrill with security.
Timeline
Territory Manager
3Eco Systems Pvt Ltd.
12.2023 - 06.2024
Cluster Manager
Howdyy
07.2021 - 12.2023
Team Lead
Connect India
08.2020 - 07.2021
Supervisor
Blowhorn
01.2019 - 08.2020
Process Associate
Amazon
04.2014 - 01.2019
Commerce -
National Council For Professional Education
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