Madhusudhan T S

• Maintain the Sophos Antivirus intercept x tools for confidential client.This includes insuring the audit complaince and software version as well as the anti virus definitions.
• Work closely with the respective onsite teams to ensure policies and best practicies are being followed and appropriate steps are taken to protect the cuestomer's network and infrastructure.
Remediation of endpoint non complaince at both the server and worstation level.
• Assist cyber threat and infosec team with malware analysis and ensure that all data on the network is properly logged.
• Responsible for fine tunning of existing policies including add/delete/modify.
• Co-ordinating with my team mates and give inputs whenever they stuck on an any issues.
• Responds to audit requests relating to the currency of the customer's infrastructure and take remediation steps to close any gaps in antivirus coverage.
• Document required processes and procedures related to endpoint security administrations.
• Handson experience on carbon black app control.
• Responsible for file integrity local approval as per client requirement.
• creating a new policy to file integrity.
• Fine tuning of existing policy includes add/delete/modify.
• Remediation of endpoint non compliance at both the POS and BO machines.
• Worked on DLP console to ensure that confidential data of the client is safe.
• Fine turning of existing policy includes add/delete/modify.

• Provided operational and technical support to our Customers.
• Provided Threat and vulnerability analysis as well as security advisory services.
• Investigate, document, and report on information security issues and emerging trends.
• Hands on experience on AV/File integrity/DLP Tools.
• Provide Incident Response (IR) support when analysis confirms actionable incident.
• Validated incident containment and remediation recommendations provided to Customers.
• Provide analysis and trending of security log data from a large number of heterogeneous security devices
• Preparing daily, weekly and monthly reports along with their complete analysis.
• Coordination with all the security tools vendors for enhancements, fine tuning of Policies on weekly basis.

• Perform analysis of events/incidents and provide remediation suggestions to relevant owners
• Implement tasks/projects critical to the organizations Endpoint technologies (workstations, laptops, ATMs, mainframes, servers, etc.)
• Create and deliver reports to business lines pertaining to endpoint security, compliance, etc
• Manage Endpoint and alerting tools (agent deployment/setup, correlation and rule tuning, etc)
• Oversees the health, performance, stabilization, tuning and ongoing planning of the Endpoint infrastructure (HW & SW)
• Partners with groups within the organization to ensure successful deployments of Endpoint tools and incident handling (e.g., Business lines, Network Operations, Database Mgmt, Risk Mgmt, Audit and Compliance, other ISS teams, Mid-Range Server Teams, Mainframe server teams, etc.)
• Research and document security best practices for Endpoints to continually improve endpoint security
• Provide end-user support as directed by management and work on multiple functions of high complexity
• Represent the team in change, incident and problem management calls and manage request queues

• Working within Vodafone IP & DATA team and doing troubleshooting of WAN and LAN related issues within SLA.

• Configuration & management of around 1500 + Devices which includes Cisco Routers, Alcatel Routers, Cisco Switches,Adva NTE,Marconi Multiplexers.

• Troubleshooting faults like link is unreachable, flapping, erroring, latency issues, high bandwidth utilization.

• Joining conference calls to solve the issue with the customer.

• Planning & implementing complex changes within Vodafone infrastructure in Swinton, Park Royal, Watford and Leeds, based around an ITIL framework.

•Troubleshooting network issues of more than 100 customers including global customers like Tesco, AT&T, Morrison, Go-ahead,Ladbrokes,Ryanair,Moy Park.

•Troubleshooting Access Point, Wireless Controller issues.

•Troubleshooting of DSL issues.

•Engaging with the other service provider[OLO] in performing various tests on the network to isolate the issue.

•Responsible for guiding on-site/field engineers to troubleshoot hardware related issues on Cisco or Alcatel routers and switches.

•Responsible to shift the traffic from one device to other when required.

•Responsible for regular health checks of customer network