
Operations manager with a proven track record in enhancing operational efficiency and productivity. Spearheaded process improvement initiatives that significantly boosted customer satisfaction and optimized workflows. Expertise in strategic planning and quality control led to improved team morale and successful achievement of organizational goals. Strong communication, problem-solving, and adaptability skills drive continuous improvement across diverse industries.
• Migrated key print Credit Proposal Processing offshore, ensuring compliance and a seamless transition.
• Implemented process improvements that streamlined workflows and reduced delays in operations.
• Analyzed operational data to identify trends and areas needing enhancement.
• Managed a team of over 10 employees, ensuring adherence to quality standards and efficiency.
• Developed training programs to improve staff skills and knowledge.
Documented operational activities, maintaining records of performance metrics for accountability.
• Led monthly business review presentations with senior leadership, consolidating organizational charts, executive summaries, and key performance metrics.
• Analyzed and reported on volume trends, capacity utilization, and attrition rates, enabling data-driven workforce planning.
• Conducted User Acceptance Testing (UAT) to validate functionality and performance before deployment in live application environments.
• Led system conversion projects, ensuring seamless migration of data and processes, with minimal disruption.
• Automated the process by creating the business-required document (BRD), collaborating with IT and business teams to plan, test, and save approximately 3 FTE.
Automation and process optimization, Open-source contribution, mentoring junior professionals, project story telling, Data Analytics.