Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Hi, I’m

Madhusudhan Venkatesh

Investment Banker | Credit Support Manager
Bangalore,KA
Madhusudhan Venkatesh

Summary

Operations manager with a proven track record in enhancing operational efficiency and productivity. Spearheaded process improvement initiatives that significantly boosted customer satisfaction and optimized workflows. Expertise in strategic planning and quality control led to improved team morale and successful achievement of organizational goals. Strong communication, problem-solving, and adaptability skills drive continuous improvement across diverse industries.

Overview

15
years of professional experience

Work History

J P Morgan Chase
Bangalore, Karnataka

Loan Servicing Manager
06.2016 - Current

Job overview

• Migrated key print Credit Proposal Processing offshore, ensuring compliance and a seamless transition.
• Implemented process improvements that streamlined workflows and reduced delays in operations.
• Analyzed operational data to identify trends and areas needing enhancement.
• Managed a team of over 10 employees, ensuring adherence to quality standards and efficiency.
• Developed training programs to improve staff skills and knowledge.
Documented operational activities, maintaining records of performance metrics for accountability.
• Led monthly business review presentations with senior leadership, consolidating organizational charts, executive summaries, and key performance metrics.
• Analyzed and reported on volume trends, capacity utilization, and attrition rates, enabling data-driven workforce planning.
• Conducted User Acceptance Testing (UAT) to validate functionality and performance before deployment in live application environments.
• Led system conversion projects, ensuring seamless migration of data and processes, with minimal disruption.
• Automated the process by creating the business-required document (BRD), collaborating with IT and business teams to plan, test, and save approximately 3 FTE.

Deutsche Bank
Bangalore, Karnataka

Operations Specialist
08.2014 - 06.2016

Job overview

  • Executed settlement processes for syndication, Par, and third party trades at Deutsche Bank.
  • Managed syndication building and splitting processes to optimize transaction efficiency.
  • Processed syndication, Par, and third party trades while ensuring compliance with regulatory standards.
  • Performed cash matching and end-of-day reconciliations to identify discrepancies in trades and funds.
  • Escalated queries with DA and counterparties to resolve trade and loan issues promptly.

Hinduja Global Solutions
Bangalore

Senior Claim Processing Executive
07.2011 - 08.2014

Job overview

  • Medical claims handling for US clients.
  • Migrated Pre Existence Code process to offshore.

Education

Bangalore University
M E S College of Arts, Commerce and Science

Bachelor of Science from Electronics
01.2011

Skills

  • Time management
  • Decision making
  • Problem solving
  • Adaptability
  • Creative thinking
  • Customer service orientation
  • Awards and recognition
  • Process improvement
  • Data analysis
  • Team management
  • Compliance adherence
  • Workflow optimization
  • Quality assurance
  • Relationship management
  • Effective communication
  • Workforce management
  • Operations monitoring
  • Change management
  • Risk management
  • Operations oversight
  • Policy implementation

Interests

Automation and process optimization, Open-source contribution, mentoring junior professionals, project story telling, Data Analytics. 

Languages

English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner
A1

Timeline

Loan Servicing Manager

J P Morgan Chase
06.2016 - Current

Operations Specialist

Deutsche Bank
08.2014 - 06.2016

Senior Claim Processing Executive

Hinduja Global Solutions
07.2011 - 08.2014

Bangalore University

Bachelor of Science from Electronics
Madhusudhan VenkateshInvestment Banker | Credit Support Manager