MADHUSUDHANAN D
Bengaluru
Summary
Experienced Business Analyst with 3+ years of proven success in driving digital transformation, process improvement, and stakeholder collaboration within Financial Services, Insurance, and IT domains. Skilled in business requirements gathering, data analysis, Agile delivery, and change implementation. Proficient in SQL, Tableau, Confluence, and Python, with deep understanding of business operations across Life & Pension and P&C insurance. Adept at working cross-functionally with business, data, and tech teams to deliver scalable solutions.
Overview
6
6
years of professional experience
Work History
Associate Business Analyst
Sapiens International Pvt. Ltd.
06.2022 - Current
- Conducted end-to-end business analysis for CoreSuite L&P and IDITsuite P&C systems, aligning solutions with client requirements in policy, claims, billing, and fund management.
- Gathered and documented user stories, functional and technical requirements, and acceptance criteria using Confluence.
- Created and executed SQL scripts for data extraction and configuration tasks; reduced dependency on development teams.
- Collaborated with cross-functional stakeholders (Business, IT, QA, Ops) to drive Agile sprint deliverables and daily stand-ups.
- Facilitated UAT testing, defect triaging, and requirement traceability using JIRA and Excel.
- Supported deployment coordination across Dev, QA, UAT, and Production environments.
- Mentored new team members on product knowledge and project workflows.
- Designed UML diagrams and SmartBook documentation to support project implementations and client training.
- Conducted process gap analysis and implemented solutions through object-oriented business rules and UI configuration.
Asst. System Engineer
TATA Consultancy Services
09.2019 - 07.2020
- Provided business analysis and technical support for the DEG Portal in the Project Management domain.
- Performed SQL-based data queries to generate insights for delivery tracking and system performance metrics.
- Implemented functional changes and infrastructure updates to enhance portal efficiency.
- Coordinated with IT teams to resolve internal support tickets; ensured process continuity and minimal downtime.
- Delivered training and knowledge sessions for onboarding new team members.
Education
Executive PG program - Integrated program in Business Analytics (IPBA)
Indian Institute of Management Indore
11-2023
Master's in Business Administration (MBA) -
ICFAI Business School(IBS Hyderabad)
03.2022
Bachelors in Technology (B.Tech) - Electrical and Electronics Engineering
SRMIST
05.2019
Skills
- Business Analysis & Requirements Gathering
- Stakeholder Management (Business, IT, Data, Ops)
- Agile Methodology (Scrum, JIRA, Confluence)
- SQL & Data Analysis
- Tableau, Python (basic proficiency)
- Process Mapping & Workflow Optimization
- Functional & System Testing
- Change Management & Transformation
- Requirements gathering
- Business process improvement
Timeline
Associate Business Analyst
Sapiens International Pvt. Ltd.
06.2022 - Current
Asst. System Engineer
TATA Consultancy Services
09.2019 - 07.2020
Master's in Business Administration (MBA) -
ICFAI Business School(IBS Hyderabad)
Bachelors in Technology (B.Tech) - Electrical and Electronics Engineering
SRMIST
Executive PG program - Integrated program in Business Analytics (IPBA)
Indian Institute of Management Indore
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