Madhusudhan Maruthi Gadicherla

Gather resource requirements, share screened profiles for customer evaluation, post customer selection submit statement of work upon selection, own end to end on boarding and ensure resource is comfortable working with the existing team at customer. Conduct regular connect with the customer for understanding challenges if any and also explore newer areas and opportunities.

• Managing customer escalations and support for high severity incidents.
• Lead a team of 5 SME and 25 engineers with a focus on CSAT.
• Support Sales and Presales with new business opportunities.
• Manage OEM partnership, responsible for CSAT, ISAT and other metrics for achieving platinum medal status

• Designed and prepared technical reports, studies and related documentation.
• Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
• Consulting and infrastructure audit/assessment responsible for OEM Audits of Cisco, Juniper.
• Drive Various Partner Programs and certifications.
• Responsible for Cisco PMA and Partner Role requirements.
• Managing escalations and high severity incidents from customers. Providing design and implementation support.

• Managing customer escalations for South region. Lead a team of SME’s and engineers identify skill gaps and plan training with competency.
• Mentor team for career growth .Work with Delivery practice and plan for upgrades and implementations.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Was responsible for planning, implementation and support Nortel Networks Enterprise collaboration infrastructure of MNC IT/ITES customers

• Joined as Member consumer Telecom and was elevated to Technical Specialist Enterprise Networks. Job involved Installation, maintenance and troubleshooting Nortel Meridian Solutions
• Collaborated with team members to achieve target results.
• Exceeded goals through effective task prioritization and great work ethic.
• Worked with customers to understand needs and provide excellent service.

Job involved interaction with shop floor arrive at shortage list and coordinate with the purchase for procurement.

Had opportunity to interact with DOT QA for clearing production equipment .

Sinclaire was catering to Department of Telecom and into Manufacturing of Multiple access Rural Radio.