Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic
Madhvi Chanda

Madhvi Chanda

Chennai

Summary

Results-driven professional with a background in program coordination, academic counseling, and business development. Currently pursuing an MBA in Operations Management, complemented by a B.Tech in Electronics and Communication Engineering. Skilled in streamlining operations, managing stakeholder relationships, and achieving organizational goals. Experienced in data management, team collaboration, and client engagement. Adept at leveraging technical and interpersonal skills to deliver impactful solutions and exceed performance targets.

Overview

5
5
years of professional experience

Work History

Program Coordinator

Jaro Education
07.2024 - 02.2025
  • Coordinating daily operations for the Online PGDM program to ensure seamless execution and timely task completion.
  • Serving as the primary contact for candidates, resolving queries and providing assistance on academic and operational matters.
  • Communicating class schedules, assessment updates, and program changes effectively to candidates.
  • Collaborating with faculty and internal teams to schedule sessions and address course-related concerns.
  • Organizing campus visits and guiding candidates through the enrollment and onboarding processes.
  • Managing and updating data using tools like Google Sheets and Excel for efficient tracking of schedules and candidate progress.
  • Supporting candidates with enrollment guidance, course selection, and resolving academic or program-related issues.
  • Managed student enrollment processes, optimizing communication strategies for improved engagement.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.

Business Development Executive

Unacademy
01.2022 - 06.2023
  • Advising students on course options for competitive exams like GATE, UPSC, and Bank exams to match their academic needs.
  • Building strong relationships with students to ensure a positive learning experience and long-term engagement.
  • Driving enrollments by effectively communicating the value of courses through personalized consultations.
  • Conducting follow-ups with potential students to address queries and encourage timely enrollment.
  • Collaborating with the sales team to achieve and surpass monthly targets through strategic outreach.
  • Utilizing phone and email communication to provide detailed information about courses and address concerns.
  • Mentoring new team members by sharing sales techniques and guiding them in improving their performance.

Business Development Executive

Extramarks Education
07.2021 - 11.2021
  • Guiding students and parents in understanding digital learning solutions tailored to their academic goals.
  • Engaging with schools and educational institutions to promote the company’s offerings and strengthen partnerships.
  • Conducting personalized counseling sessions to convert prospective leads into successful enrollments.
  • Supporting marketing campaigns by coordinating events and presenting the benefits of educational services effectively.

Representative, Operations

Concentrix Daksh Services India Pvt. Ltd
08.2020 - 11.2020
  • Addressing customer inquiries for partner companies, providing timely and accurate solutions to resolve issues.
  • Ensuring high levels of customer satisfaction by delivering efficient and professional service.
  • Collaborating with team members to streamline processes and improve service delivery standards.
  • Managing a variety of customer concerns, ensuring resolution within the required time frame while maintaining service quality.

Education

MBA - Operation Management

Symbiosis School For Online And Digital Learning
Pune,Maharastra
09-2025

B.Tech - Electronics & Communication

Amity University
Ranchi
06-2020

Skills

  • Program Coordination
  • Academic Counseling
  • Client Relationship Management
  • Data Management and Reporting
  • Sales and Target Achievement
  • Team Collaboration
  • Operational Efficiency
  • Communication and Interpersonal Skills
  • Event Planning and Coordination
  • Process Improvement
  • Customer Service Excellence
  • Mentoring and Training
  • Digital Learning Solutions
  • Time Management
  • Problem Solving and Critical Thinking
  • Operating Systems: Windows
  • Skilled in Microsoft Office applications
  • Proficient in C, C, VHDL, and MATLAB
  • OrCAD proficiency

Accomplishments

  • 1st position in Rangoli Competition - Festive Competition 2018, Amity University Jharkhand
  • 3rd position in Wild Race - Amphoria 2018, Amity University
  • Sangeet Bhushan certificate for vocal classical singing - 2007-2009
  • 2nd position in Dance and Rangoli competitions - Amphoria 2018, Amity University
  • Awarded University Student Ambassador badge - 2018-2019
  • Participated in workshops on MATLAB, Android Robotics, and Wireless Communication.

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

Timeline

Program Coordinator

Jaro Education
07.2024 - 02.2025

Business Development Executive

Unacademy
01.2022 - 06.2023

Business Development Executive

Extramarks Education
07.2021 - 11.2021

Representative, Operations

Concentrix Daksh Services India Pvt. Ltd
08.2020 - 11.2020

MBA - Operation Management

Symbiosis School For Online And Digital Learning

B.Tech - Electronics & Communication

Amity University

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Madhvi Chanda