Madhweesh Shetty M

• City expansion - Launched 12 stores within the period of 3 months and handling 18 stores First and last mile operations with the help of 4 Fleet managers.
• First mile route planning and implementation.
• First mile and Last mile vendor management and maintaining their payments, managing the store operations, and last mile operations with team leaders.
• Reduced Cost per Order from RS-51 to RS-43 without impacting the smooth operations. Fleet Operation Lead conducted periodic reviews of inventory levels and product mix in stores.
• Provided guidance on the implementation of new policies and procedures in stores.
• Scheduled regular meetings with store, last mile, and first mile's teams to discuss objectives, performance metrics, and customer feedback.

Fleet Opeations Lead

• Managed a team of 1,700 delivery partners in JP Nagar and Jayanagar.
• Implementing new initiatives to reduce logistics costs, enhance operational efficiency, and improve customer experience.
• Acted as the point of contact for the EV and Walker Projects in Bangalore.
• Organized numerous engagement programs for delivery partners to manage and reduce voluntary attrition.
• Analyzed operational effectiveness and ensured discipline among the delivery fleet, addressing and resolving any strikes.
• Identified system frauds and loopholes, implementing corrective measures.

• Handling the Operations of Mangalore District, consisting of 4 warehouses.
• Managed the team of 5 in-role employees, 12 off-role employees, and 120 wish masters( Delivery Executives).
• Implementing employee engagement initiatives.
  Implementing a cost-beneficial model.
• Leading multiple teams, planning hiring needs.
  Leading multiple teams.
• Planning hiring needs.
• Overseas hub operations, as per Company Policies & procedures, lead teams to maximize profit and sales.
• Closely monitor the performance of the teams and implement corrective action whenever required.
  Accountable for hub inventory control, ordering, and store asset management.
• Efficiently handle the Audits.
• Ensure customers are delighted all the time.
• Sourcing, commercial negotiations, performance management etc. For different verticals - Food & Beverages, manpower, Repair, and Maintenance.

• Managing End to End Operations includes Ensuring a decent login turn up.
• Working with DE to reduce the attrition level, ensuring that shift completion is taken care of for the DEs.
• DE Management, Record Keeping, and Education & Training.
• Implemented cost-cutting measures, like CPD being reduced from RS -40 to 30.
• Reduced and maintained a very good rate of SLA across the PAN INDIA.
• Ensure fleet availability to meet all requests by scheduling, forecasting, and surveying current user trends.
• Coordinating with various other business teams, like Vendor management, Sales and Marketing, and other teams.