Madipalli Vishnu Tej

· Training New joiners (Inductions) and existing staff on regular learning programs.

· Conduct TNA and provide refresher trainings based on the requirements.

· Prepare SOPs and training materials as per process requirements.

· Conducting mock calls and providing feedback accordingly.

· Training various verticals associated with the HDFC life.

· Call Bargings of RMs & FLS to maintain quality of the calls.

· Quality check of the Teams and coach accordingly.

· Handles team of 180 members.

· Providing trainings on Telephone etiquettes, Skill development, customer convincing skills.

· Maintaining training records and reports.

· Conduct Voice and accent or communication sessions for team members in classroom and virtual mode.

· Conduct monthly assessments of the team and maintain 100% throughput.

· Organized and conducted TTT sessions for Trainers across south region.

• My role is comprised of end to end ownership of Paytm Retail EDC/POS vertical training on multiple elements like:- Process, Product, Sales, Soft skills, Behavioural, Non -Technical & OJT.
• Successfully reduced attrition to less than 10%, resulting in a more stable and reliable team.
• Achieved a significant improvement in sales participation of FSEs in the first 10 days, increasing it to 60% and ultimately resulting in increased revenue and sales performance.
• Successfully suggested and provided support for the development of the Art of Selling Program, resulting in a significant increase in team leader productivity by 20%.
• Conduct effective training orientations for new hires that align with the designed curriculum and meet the required training needs.
• Design and develop comprehensive training curriculums within the given time and budget constraints in physical and digital formats.
• Create engaging and informative educational materials such as videos, presentations, and case studies.
• Document and analyze training program effectiveness, feedback, approaches, and techniques to make data-driven decisions for improvement.
• Enroll new hires in the Learning Management System and work on the content to ensure that they receive the necessary training.
• Prepare monthly dashboards and reports that provide stakeholders with a detailed performance analysis of the training program.
• Drive productivity through remote sale participation of new sales representatives based on daily performance.
• Conduct skills gap analyses to identify areas for improvement and implement new training programs to address them.
• Facilitate the required product, process, and skill knowledge to improve the sale performance of new representatives.
• Plan and manage training programs to meet the company's targeted goals while also ensuring that the relevant content is delivered to the right audience.

• Successfully hired Academic Counsellors and Senior Academic Counsellors to build a strong team.
• Conducted product and sales training to ensure that the team was equipped with the necessary knowledge and skills to sell effectively.
• Accountable for achieving sales revenue targets through the entire team's efforts.
• Managed back-end operations alongside sales to ensure that business operations ran smoothly.
• Monitored sales data and input metrics in Excel, which allowed for effective tracking and reporting on sales performance.
• Generated leads through various marketing activities, which resulted in a steady stream of new prospects for the sales team to pursue.

• Built a strong team by successfully hiring Academic Counsellors and Senior Academic Counsellors.
• Conducted effective product and sales training programs that equipped the team with the necessary knowledge and skills to sell effectively.
• Accountable for meeting sales revenue targets through the collective efforts of the entire team.
• Managed back-end operations alongside sales, ensuring that business operations ran smoothly and efficiently.
• Monitored sales data and input metrics in Excel, allowing for effective tracking and reporting on sales performance, which contributed to making informed business decisions.

• Optimized vendor network and maintained relationships through supplier integration to establish strong procurement strategies for effective cost reduction.
• Analyzed customer consumption patterns, seasonality, and trends to forecast raw material and staffing requirements, and modify food pricing and menu options.
• Maintained high-quality food, wide menu options, and robust packaging to ensure customer satisfaction, loyalty, and repeat purchases.
• Empowered a team of 12 resources to ensure employee satisfaction, increased productivity, and low turnover rate.
• Developed business growth strategies like upselling and cross-selling, maintaining etiquette, and establishing connections with customers.
• Designed various offline and online marketing strategies like attractive first-time customer programs, promos, free deliveries, pamphlets, etc. for customer acquisition, retention, and expansion.
• Achieved recognition from Zomato for maintaining quality and hygiene standards in the restaurant.
• Implemented effective quality control measures to ensure consistency and compliance with safety and hygiene standards.

• Identified the limitations of manual processing of shop floor and presented on the benefits of automation.
• Provided process improvement recommendations through DEPS (Damage, Extra, Pilferage, Shortage) analysis.

• Optimized operations in the shop floor by assigning duties to labourers and tracking their progress.
• Liaised between the departments to ensure all product & system requirements are adhered to.
• Maintained efficiency, effectiveness, and safety in the tool room department using 5S methodology.
• Worked on the design and manufacture of stove working with ethanol gas.