MS Office, Word , Excel
MADIR MEHRA
M.B.A
Jalandhar
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
STORE MANAGER
AIRPLAZA RETAIL HOLDINGS PVT. LTD
JALANDHAR
08.2020 - 08.2022
- Ensure regular error free process i.e Operations, commercial, administration, Sales & Inventory,
- Staff Training on daily basis to new ones & discussion about the targets, achievements & Sales Plans with Staffs
- Ensure the regular sales promotion activities for according to budget i.e Pamphlets distribution, cable add & local sales promotion activities in consultation with area manager
- Ensure Sales generation, Customer service, safety, security, statutory licensing & Damage Control
- Ensure to minimize the Shrinkage, Pilferage & damage
- Ensure the implementation of policies framed by the Corporate & Head offices
- Legal Compliance & Dealing with Government bodies under guidance of HO.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
ASST. STORE MANAGER
VISHAL MEGA MART, AIR PLAZA RETAIL HOLDINGS PVT. LTD
Phagwara
03.2011 - 08.2020
- Handling a Retail Store of 10100 sq ft with strength of 27 Staffs
- Ensure regular error free process i.e Operations, commercial, administration, Sales & Inventory,
- Staff Training on daily basis to new ones & discussion about the targets, achievements & Sales Plans with Staffs
- Ensure the regular sales promotion activities for according to budget i.e
- Pamphlets distribution, cable add & local sales promotion activities in consultation with area manager
- Ensure Sales generation, Customer service, safety, security, statutory licensing & Damage Control
- Ensure to minimize the Shrinkage, Pilferage & damage
- Handling a Retail Store of 17000 Sq Ft area with strength of 22 Staffs
- Ensure the implementation of policies framed by the Corporate & Head offices
- Legal Compliance & Dealing with Government bodies.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collected, validated, and distributed information to employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Developed strategy to increase sales and drive profits.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Generated reports to suggest corrective actions and process improvements.
- Coordinated with human resources department to handle payroll and personnel databases.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Leveraged bookkeeping software and automated processes to reduce errors.
ASST STORE MANAGER
Vishal Retail Ltd
Jalandhar
06.2010 - 03.2011
- Ensure regular error free process i.e Operations, commercial, administration, Sales & Inventory,
- Ensure the regular sales promotion activities for according to budget i.e Pamphlets distribution, cable add & local sales promotion activities in consultation with regional manager
- Ensure Sales generation, Customer service, safety, security, statutory licensing & Damage Control
- Ensure to minimize the Shrinkage, Pilferage & damage
- Ensure the implementation of policies framed by the Corporate & Head offices
- Legal Compliance & Dealing with Government bodies
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
SENIOR PURCHASE MANAGER
EXPRESS RETAIL SERVICES PVT LTD (Big Apple)
New Delhi
12.2007 - 05.2010
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Purchase Executive
Home Stores India Ltd (Sabka Bazaar)
New Delhi
12.2006 - 12.2007
- For Purchasing of Fruits and Vegetables for 30 stores as per the order of the competent authority
- It includes New Vendor Formation and Vendor Negotiation for Purchasing of Fruits and Vegetables and also preparing Sale Reports and maintaining Accounts for the same and reporting to the General Manager (Marketing, FNV) at Head Office from day to day
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Purchased new products and oversaw inventory stocking and availability.
- Wrote standard operating procedures for department.
- Implemented policies to reduce cost and eliminate waste.
- Generated reports, documents and analysis in Software for senior management review and approval.
- Progressed through various purchasing, warehousing and leadership roles.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Contacted location managers and department supervisors to assess requirements.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Analyzed market and delivery systems to assess present and future materials availability.
- Identified opportunities to reduce lead times and improve inventory management.
- Negotiated pricing and terms with vendors to secure best value for company.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Assessed areas of service concern and developed improvement plans.
- Completed monthly profit and loss performance reports.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Facilitated resolution of vendor disputes and discrepancies.
Marketing Executive
M/S Express Retail Services Pvt Ltd (Big Apple)
New Delhi
01.2006 - 12.2006
- In Retail Service for purchasing Fruits, Vegetables and Dry Fruits,
- Spices etc
- As per order of the competent authority and preparing Sale Reports and maintaining
- Accounts and daily demands from the Branches
- Also preparing the computerized Stock and Data
- Records as per instructions from the Sr
- Manager (Marketing, FNV) from day to day
- And also reporting to the Head Office with retail services details.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Developed and implemented targeted digital strategy to improve business performance.
- Launched marketing activities for new product lines and market penetration.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Planned and executed events and marketing programs to increase qualified leads.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Completed quarterly forecasting and monthly financial reviews.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Identified industry benchmarks to measure success of key digital strategy areas.
Supervisor, MOTHER DAIRY INDIA LTD
Philkhua Plant
Ghaziabad, NCR
04.2005 - 12.2005
- For maintained computerized records supplied of Mother Dairy Products i.e Ghee, Milk, Curd & Juice etc And marketing measurement work and time to time reported in the H.O
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Observed packing operations to verify conformance to specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Marketing Executive Part Time
SHAKTI STATIONERIES & PRINTERS PVT. LTD
Bardi, Nagpur
04.2002 - 08.2004
- Years & 7 months as part, regarding Sale & Purchase and prepared all reports of Publications and demands of materials in the market and collections of new issues
- Also handle the Stock Records and Ledger Books and Data entry in the Computer.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Education
M.B.A - Marketing And Human Resource
Chintamani Academy of Management & Sciences
Wardha 07.2002 - 07.2004
Bachelor Of Commerce - Commerce
A.C.S College
Tukum, Chandrapur 06.1999 - 04.2002
Commerce - Plain
Anand Niketan College
Warora 05.1998 - 04.1999
Skills
Team leadership and coaching
Software
Interests
Playing Table Tennis, Travelling, Listening Music, Stamps and Coins Collection
Address
180, Kalia Colony, Phase 2, Near Urvi Boutique, Near Verka Milk Plant, Jalandhar- 144008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Timeline
STORE MANAGER
AIRPLAZA RETAIL HOLDINGS PVT. LTD
08.2020 - 08.2022
ASST. STORE MANAGER
VISHAL MEGA MART, AIR PLAZA RETAIL HOLDINGS PVT. LTD
03.2011 - 08.2020
ASST STORE MANAGER
Vishal Retail Ltd
06.2010 - 03.2011
SENIOR PURCHASE MANAGER
EXPRESS RETAIL SERVICES PVT LTD (Big Apple)
12.2007 - 05.2010
Senior Purchase Executive
Home Stores India Ltd (Sabka Bazaar)
12.2006 - 12.2007
Marketing Executive
M/S Express Retail Services Pvt Ltd (Big Apple)
01.2006 - 12.2006
Supervisor, MOTHER DAIRY INDIA LTD
Philkhua Plant
04.2005 - 12.2005
M.B.A - Marketing And Human Resource
Chintamani Academy of Management & Sciences
07.2002 - 07.2004
Marketing Executive Part Time
SHAKTI STATIONERIES & PRINTERS PVT. LTD
04.2002 - 08.2004
Bachelor Of Commerce - Commerce
A.C.S College
06.1999 - 04.2002
Commerce - Plain
Anand Niketan College
05.1998 - 04.1999
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