Madisen Reynolds
Rolling Prairie
Summary
Dynamic and goal-driven professional with extensive experience in customer service, notably as a Sales Manager at Rent A Center. Proven ability to build rapport and enhance customer satisfaction through effective communication and relationship management. Reliable team player skilled in cash handling and creating welcoming environments that drive repeat business.
Overview
13
13
years of professional experience
Work History
Budtender
Pure Cannabis Outlet
12.2024 - 04.2025
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Bartender
The Burger Bar and Grill
01.2019 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
White Oak Farm
05.2020 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Manager
Rent A Center Warehouse & Retail Store
01.2020 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Bartender
Buffalo Wild Wings
07.2015 - 05.2019
Server
Buffalo Wild Wings
07.2015 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Leader
Dairy Queen Store
04.2012 - 04.2017
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Assistant Store Manager
Funflatables
04.2014 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
New Prairie High School
New Carlisle, IN06.2014
Skills
Fast learner
Loves customer service
Versatile
Team player
Goal driven
Reliable
Timeline
Budtender
Pure Cannabis Outlet
12.2024 - 04.2025
Bartender
White Oak Farm
05.2020 - 05.2023
Sales Manager
Rent A Center Warehouse & Retail Store
01.2020 - 12.2022
Bartender
The Burger Bar and Grill
01.2019 - 12.2024
Bartender
Buffalo Wild Wings
07.2015 - 05.2019
Server
Buffalo Wild Wings
07.2015 - 05.2019
Assistant Store Manager
Funflatables
04.2014 - 08.2016
Crew Leader
Dairy Queen Store
04.2012 - 04.2017
New Prairie High School
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