MADISON A. SIMPSON
West Lafayette
Summary
Dynamic professional with proven expertise in Salesforce and CRM, and a strong background in customer service, honed at Starbucks Corporation. Excelled in a sales internship at SDI Innovations, enhancing business accounts through strategic sales and marketing. Skilled in multitasking and organizational abilities, with a knack for cold calling and contract negotiation.
Overview
3
3
years of professional experience
Work History
Barista/Customer Service
Starbucks Corporation
02.2022 - 01.2025
- Provide customer service to many clients throughout the day in a fast-paced, multi-faceted work environment
- Job duties vary greatly each day and include the preparation and serving of beverages and food items, handling multiple types of monetary transactions, and opening and closing the store, as well as other facility management tasks.
- This position requires problem-solving, time management, and excellent sales and front-line customer engagement skills
Sales Intern
SDI Innovations
05.2023 - 08.2023
- This internship provided an opportunity to put my selling and sales management skills to use to increase and maintain important business accounts
- Throughout the workday I created contracts and quotes for clients, emailed and called current customers to ensure all needs were met, reached out to future customers for new business contracts, and learned and utilized extensive sales strategies
Education
Bachelor of Science - Selling and Sales Management
Purdue University
West Lafayette, IN05-2024
Skills
- Salesforce and CRM expertise
- Quote and contract creation skills
- Cold calling proficiency
- Customer service background
- Multitasking and organizational abilities
- Hospitality service experience
- Social media and marketing competency
- In-depth experience in Microsoft Office programs
Timeline
Sales Intern
SDI Innovations
05.2023 - 08.2023
Barista/Customer Service
Starbucks Corporation
02.2022 - 01.2025
Bachelor of Science - Selling and Sales Management
Purdue University
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