Madison Busche
Bloomington
Summary
Dynamic and results-oriented professional with a proven track record in the food industry, as well as child care. Currently a diligent barista at Starbucks, adept in beverage preparation and cash register operation. Excelling in time management and fostering a friendly atmosphere, I hope to enhance customer experience and happiness. Skilled in both team collaboration and detailed attention, my background spans from barista work to leadership roles, consistently prioritizing excellence and all around satisfaction of customers.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
11.2023 - Current
- Maintain a clean and organized workspace for other baristas to ensure food safety and wellness.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs.
- Pleasantly interacted with customers during busy rushes to enhance the customer experience and leave customers feeling satisfied.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues thoroughly in order to leave customers feeling understood and happy with their beverages and food.
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Improved time management and patience through a fast paced environment
Nanny
Care.com Inc
08.2022 - 07.2023
- Gained experience in caring for two young girls, 4 and 8, as their after school part time nanny, provided them a positive influence in their night time routine as they prepared for the following day, as well as playing with the girls to ensure they had a fun time after school to promote childhood memories.
- Drove children from school back to their home as well as driving them to activities in the summer such as playing at the park, splash pad and other fun activities.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Cared for a child with Down’s syndrome, learned how to communicate effectively with her and create a tailored approach to help with development needs, translating what she learned at school to at home and instilling confidence within herself while having fun!
Team Leader/Server
East of Chicago Pizza
01.2019 - 08.2024
- Began career as a server for a pizza buffet, greeting customers and seating them, writing down customers orders precisely, transferring food to tables as well as assuring the pizza and salad bar were stocked according to business needs.
- Worked in the kitchen for majority of career, preparing delicious pizza, wings, subs etc., as well as handling raw dough and ensuring satisfactory before arriving in the hands of customers.
- Improved cleaning skills such as cleansing dishes, guaranteeing satisfaction of individual work stations, mopping floors, dusting vents.
- Delivered high quality food to customers homes and businesses in an orderly, quick fashion to ensure the food’s freshness and customer happiness.
- As a shift lead, a regular task would be counting cash drawers at the end of night to make sure they were prepared for morning crew, counting deposit bag, as well as filling out end of day paperwork.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction by closely monitoring service quality standards and addressing any issues promptly.
Baker
Crumbl Cookies
08.2023 - 06.2024
- Produced consistently high-quality baked goods for customers.
- Learned how to decorate high quality cookies while making them memorable and perfect for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Worked with raw dough safely and improved baking skills such as measuring, mixing in large batches, as well as gaining overall knowledge in baking and the process leading up to the final product.
Education
Bachelor - Counseling Psychology
Purdue University Fort Wayne
Fort Wayne, INSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Cash register operation
- Beverage preparation
Timeline
Barista
Starbucks
11.2023 - Current
Baker
Crumbl Cookies
08.2023 - 06.2024
Nanny
Care.com Inc
08.2022 - 07.2023
Team Leader/Server
East of Chicago Pizza
01.2019 - 08.2024
Bachelor - Counseling Psychology
Purdue University Fort Wayne
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