Madison Clark
La Fontaine
Summary
Compassionate professional skilled in enhancing patient care through accurate prescription processing and compliance with HIPAA guidelines. Proven ability to collaborate with healthcare teams to optimize workflow and ensure safe medication dispensing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Marion, IN
02.2023 - Current
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Assisted pharmacists in verifying medication accuracy and ensuring compliance with safety standards.
- Managed inventory levels by conducting regular stock checks and organizing pharmacy supplies.
- Collaborated with healthcare professionals to resolve prescription issues and enhance patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Implemented best practices for maintaining a clean, organized, and safe pharmacy environment.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Patient Access Representative
Marion Health
Marion, IN
06.2024 - 04.2025
- Coordinated patient registration processes to ensure accurate and timely data entry.
- Verified insurance eligibility and benefits, enhancing patient satisfaction during intake.
- Assisted in training new staff on electronic health record (EHR) systems for efficient operation.
- Led initiatives to improve communication between departments, increasing operational efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Registered Behavior Technician
Hopebridge Autism Therapy Center
Marion, IN
06.2022 - 02.2023
- Collected and analyzed data on client progress to modify treatment strategies effectively.
- Trained and mentored new staff in behavioral techniques and center protocols.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Kokomo, INHigh School Diploma -
Oak Hill High School
Converse, IN06.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- HIPAA
- Drug safety
- Manual and automated medication dispensing
Certification
- Immunization Certification
Timeline
Patient Access Representative
Marion Health
06.2024 - 04.2025
Pharmacy Technician
Walgreens
02.2023 - Current
Registered Behavior Technician
Hopebridge Autism Therapy Center
06.2022 - 02.2023
No Degree - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Oak Hill High School