Madison Creager
Terre Haute,IN
Summary
Compassionate Patient Care Technician with a proven track record at Terre Haute Regional Hospital, enhancing patient satisfaction through effective communication and emotional support. Skilled in vital signs monitoring and patient advocacy, I implemented process improvements that elevated care quality and streamlined workflows, fostering a collaborative environment among healthcare staff.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Terre Haute Regional Hospital
02.2023 - Current
- Assisted with patient mobility and daily living activities to enhance comfort and care.
- Monitored vital signs and documented changes in patient conditions accurately.
- Supported nursing staff with routine procedures to ensure efficient workflow.
- Maintained cleanliness and organization of patient care areas for safety and hygiene compliance.
- Communicated effectively with patients to provide emotional support during treatments.
- Trained new staff on protocols, tools, and best practices in patient care procedures.
- Implemented process improvements
Store Associate
Aldi
07.2022 - 01.2023
- Provided support during promotional events, contributing to increased customer footfall and sales activity.
- Received training on product knowledge and operational procedures, improving service delivery and customer satisfaction.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Online Personal Shopper
Walmart
12.2021 - 07.2022
- Provided personalized product recommendations based on customer preferences and shopping history.
- Assisted customers with online order placement, ensuring a seamless shopping experience.
- Collaborated with team members to enhance product selection and availability on the platform.
- Resolved customer inquiries promptly, utilizing multiple communication channels effectively.
- Implemented strategies to improve order accuracy and delivery times for online purchases.
Cashier
Caseys Genral Store
08.2021 - 11.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area, enhancing overall store presentation.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Assisted in training new cashiers on systems and best practices for customer interactions.
- Implemented time-saving techniques to expedite checkout processes during peak hours.
- Monitored cash register balances at end of shifts, verifying accuracy against sales records.
Store Associate
Hollister.Co
05.2021 - 08.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness standards were met.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Collaborated with team members to execute visual merchandising strategies, driving customer engagement.
- Managed inventory levels through regular stock checks and replenishment processes to minimize shortages.
Waitress
Glory Days Sports Bar & Restaurant
04.2019 - 08.2019
- Provided excellent customer service by taking orders and addressing guest inquiries promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and ensured timely delivery of meals to tables.
- Collaborated with kitchen staff to communicate special requests or concerns from customers.
- Handled cash transactions accurately and processed payments efficiently.
- Adapted quickly to changing priorities during busy shifts, ensuring smooth operations.
- Learned menu items thoroughly to assist guests with selections and recommendations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Terre Haute, IN05.2026
High School Diploma -
Clay City Jr Sr Highschool
Clay City, INSkills
- Active listening
- Team collaboration
- Compassionate care
- Time management
- Vital signs
- CPR certified
- IV insertion
- Patient advocacy
Timeline
Patient Care Technician
Terre Haute Regional Hospital
02.2023 - Current
Store Associate
Aldi
07.2022 - 01.2023
Online Personal Shopper
Walmart
12.2021 - 07.2022
Cashier
Caseys Genral Store
08.2021 - 11.2021
Store Associate
Hollister.Co
05.2021 - 08.2021
Waitress
Glory Days Sports Bar & Restaurant
04.2019 - 08.2019
Associate of Science - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Clay City Jr Sr Highschool
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