Summary
Overview
Work History
Skills
Timeline
Generic

Madison Crosby

Greendale

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes and billing and audit software. Prepares professional, polished statements, and business correspondence. Over 7 years of customer service experience.

Overview

6
6
years of professional experience

Work History

Bartender

Moerlein Lager House
08.2024 - Current
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender/Sales Lead Keyholder

4EG
10.2023 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Managing Bartender

Tavern On York
12.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Accounts Receivable Clerk

Florence Body and Frame
08.2021 - 10.2022
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Responded to inbound inquiries regarding accounts and payments.

Title Clerk

Joseph Chevrolet
09.2020 - 08.2021
  • Calculated and remitted state sales tax, service, and other charges.
  • Communicated with customers to resolve common title issues.
  • Contacted Motor Vehicle Department to determine status of pending titles.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.

Front Desk/Audit Supervisor

Hollywood Casino Aurora
08.2018 - 04.2020
  • Reviewed audited financial, operational and regulatory compliance deficiencies and conducted follow-ups.
  • Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Skills

  • Balance sheets
  • Financial records review
  • Bookkeeping
  • Report writing
  • Complaint resolution
  • Account updating
  • Clerical support
  • Activity reporting
  • Financial software
  • Spreadsheets and journal entries
  • Data collection

Timeline

Bartender

Moerlein Lager House
08.2024 - Current

Bartender/Sales Lead Keyholder

4EG
10.2023 - 08.2024

Managing Bartender

Tavern On York
12.2022 - 10.2023

Accounts Receivable Clerk

Florence Body and Frame
08.2021 - 10.2022

Title Clerk

Joseph Chevrolet
09.2020 - 08.2021

Front Desk/Audit Supervisor

Hollywood Casino Aurora
08.2018 - 04.2020

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Madison Crosby