MADISON FULKS
Rockport
Summary
Motivated professional with experience in customer service and social services, including roles as a restaurant server and family caseworker. Demonstrates strong communication, conflict-resolution, and crisis-management skills while working with individuals from diverse backgrounds. Experienced in maintaining composure in high-pressure environments in handling sensitive information with discretion and professionalism. Seeking to transition into the criminal justice field, brining strong interpersonal, analytical, and problem-solving abilities to support fairness, rehabilitation, and community safety.
Overview
6
6
years of professional experience
Work History
Family Caseworker
Ireland Home Based Services
06.2025 - Current
- Coordinated resource referrals for families to access community support services.
- Conducted regular follow-ups to monitor family progress and adjust care plans as needed.
- Collaborated with multidisciplinary teams to address complex family issues effectively.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
Server
Miller House
02.2025 - Current
- Served food and beverages in a timely manner to help the customer have an experience within the restaurant.
- Multitasking throughout the shift to help other servers as well as customers to help keep a healthy work environment.
- Performing opening and closing ensuring the dining room was prepared for the next day shifts.
- Providing attentive and interactive meals to help customers have a satisfactory dinner.
Customer Service Representative
Home Depot
09.2019 - 06.2025
- Managed high-stress situations effectively, maintaining composure under pressure while resolving disputes or conflicts.
- Helping maintain relationships with people to maintain good moral standing with our consistent customers.
- Kept records from multiple transactions and processes to help the business and contractors maintain correct records.
- Help make orders correctly and efficiently for upcoming jobs the customers may have in the upcoming weeks, which equivalently helps the company with sales needed for the upcoming weeks.
Server
Logan's Roadhouse
01.2020 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained strong relationships with regular customers.
- Going through multiple positions while throughout the company helped maintain knowledge of multiple positions allowing me to contribute to multiple positions throughout a running shift.
Education
Bachelor of Science - Criminal Justice
University of Southern Indiana
Evansville, IN12.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Client advocacy
- Case management expertise
- Communication
- Problem Solving
- Organization
- Attention to detail
- Empathy
Volunteer Work
I have volunteered at multiple homeless shelters throughout college and high school. Driving me to support and understand people and help in a much needed position. Represented the organization with positivity. Completed daily tasks throughout the building to assist people in need.
INTERESTS
Exploring famous landmarks, historical sites, and cultural attractions in a new destination., Volunteer Work, Avid Reader, Personal Development and Self-Improvement
Timeline
Family Caseworker
Ireland Home Based Services
06.2025 - Current
Server
Miller House
02.2025 - Current
Server
Logan's Roadhouse
01.2020 - 02.2025
Customer Service Representative
Home Depot
09.2019 - 06.2025
Bachelor of Science - Criminal Justice
University of Southern Indiana